AVP of Branches

Silver State Schools Credit Union•Paradise, NV

4d•$135 - $145•Onsite

About The Position

The AVP of Branches supports Silver State Schools Credit Union’s mission of providing excellent member service and financial solutions for life. The role develops employees through coaching and leadership and ensures outstanding service to internal and external members, including identifying members’ financial needs and recommending appropriate credit union solutions. This position supervises and coordinates branch staffing and operations, including schedules, cash handling, custody, and safety. It ensures branch operations are efficient and comply with credit union policies and regulations. In the absence of a branch manager, the position oversees effective execution of branch risk, people, time, growth, and member-management activities, and is responsible for supporting credit union goals and objectives. The AVP collaborates with credit union leadership, branch managers, and other departments to improve branch operations, member satisfaction, processes, and efficiency. The role communicates operational updates to branches, supports audits and regulatory examinations, develops responses and action plans for audit findings, and trains branch staff on operational procedures. Monthly on-site branch training and operational reviews are required.

Requirements

Bachelor’s degree in business, finance, or a related field.
5–8 years of progressive experience in the financial services industry.
3 years in a management-level position implementing sales, service, and branch operations, or an equivalent combination of training and experience.
In-depth understanding of branch operations, including consumer lending, sales and service initiatives, and problem resolution.

Responsibilities

Develop employees through coaching, training, performance correction, recognition, and accountability; document coaching and training consistently.
Meet monthly with each employee to review prior-month performance, set goals, and create plans for improvement.
Train, supervise, assign, direct, coordinate, and review the work of branch staff.
Ensure branch operations meet the credit union’s operational compliance goals and follow applicable policies and procedures.
Supervise branch staffing and schedules, cash handling, custody, safety, and other operational functions.
In the absence of a branch manager, ensure effective execution of branch risk, people, time, growth, and member-management activities.
Collaborate with credit union leadership to assess operational needs and maintain operational policies and procedures.
Analyze existing processes and identify, recommend, or implement improvements that support efficiency and strategic goals.
Oversee and, as applicable, respond to and resolve internal and external member questions or concerns regarding deposit products, services, and operations.
Maintain working knowledge of applicable state and federal regulations and credit union policies; communicate updates to staff and implement them promptly.
Conduct periodic reviews to ensure staff consistently follow policies and procedures.
Collaborate with branch managers to improve member satisfaction and experience, loyalty, and operational efficiency.
Collaborate with other departments on process and procedure development and projects.
Communicate with branches about operational effectiveness, audit controls, compliance, risk management, transactions, training and development, and customer experience related to processes and operations.
Assist with preparation for audits and regulatory examinations.
Respond to internal and external audit findings and develop action plans to address findings or update procedures.
Provide monthly on-site branch training and operational reviews, including documented coaching with branch leadership.
Manage branch vendors and reconcile invoices and contracts.
Identify process, procedural, and technical-system improvements that support branch staff in delivering service.
Perform duties in accordance with bylaws, regulations, Board of Directors policies, service standards, and work procedures.