Traveler Support Specialist

Education First•Denver, CO

1d•Hybrid

About The Position

EF Educational Tours is hiring a Traveler Support Specialist in Denver, Colorado, to support parents and families sending middle and high school students abroad. The role is the primary resource for travelers and their parents throughout the customer life cycle, from initial tour enrollment and departure preparation through the tour itself. It is a phone-based customer-facing position that combines sales and customer service in a fast-paced environment requiring quick learning, adaptability, and the ability to manage competing priorities. The position includes comprehensive training, on-the-job coaching, individualized professional development, and regular collaboration with colleagues and managers across departments. The role involves speaking directly with customers for five to six hours per day. A college degree is not required. The compensation range is $50,000, with bonus potential based on experience. Overtime for hours exceeding 40 per week is eligible with manager approval.

Requirements

Demonstrated self-starter attitude and a positive approach.
Strong time-management skills and the ability to complete tasks quickly and accurately.
Resourcefulness and persistence in finding answers and overcoming obstacles.
Polished communication skills and enjoyment of talking with people.
Ability to address and resolve conflict directly.
Problem-solving and multitasking skills with attention to detail.
Ability to work as part of a motivating, collaborative team.
Adaptability during change and when plans do not go as expected.
Commitment to going above and beyond.
Interest in lifelong learning and experiential education.

Responsibilities

Handle inbound phone, online chat, and email communications clearly and concisely.
Coordinate across time zones with sales and operations teams to anticipate and quickly resolve customer problems.
Develop and implement personal and regional sales strategies to support business growth.
Provide excellent customer service.
Manage and resolve multiple high-priority responsibilities each day.
Take on new projects as needed.
Collaborate with regional teams on day-to-day account maintenance to support a positive customer experience.

Benefits

Comprehensive training, on-the-job coaching, and individualized professional development.
Monthly training and workshop calendar.
Four weeks of paid vacation in the first year.
Ten paid holidays and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance options.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, language schools, and Au Pair programs.
Discounts at local venues and businesses.
Office facilities and the flexibility to work from home one day per week.