Phlebotomist (Traveler)

Quest Diagnosticsorporated • West Springfield, MA

1d • Onsite

About The Position

The Patient Services Representative (PSR) represents the company to patients and collects blood samples for laboratory testing. The role prepares specimens while following established practices and procedures, explains procedures, and creates an atmosphere of trust and confidence through skillful, safe, and accurate blood collection. The PSR handles confidential patient information with sensitivity and accuracy and demonstrates leadership behaviors and process excellence.

The PSR may be assigned to a doctor's office, a patient service center, or another location as business needs dictate. Under the direction of the area supervisor, the role performs daily activities accurately and on time, maintains a safe and professional environment, performs forensic and clinical specimen collection and processing, verifies patient demographic information and initials, obtains the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and the label is correct, and maintains required records and documentation. The PSR promotes a positive image to patients, clients, employees, and the public.

Requirements

• Minimum of 2–3 years of experience.
• Excellent phlebotomy skills, including pediatric and geriatric patients.
• Ability to provide quality, error-free work in a fast-paced, high-volume environment and handle multiple priorities.
• Ability to work independently with minimal on-site supervision and make decisions based on established procedures using good judgment.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime; must be available whenever scheduled, arrive on time, and stay for the entire shift.
• Ability to work flexible hours at multiple locations and cover Patient Service Center or in-office phlebotomy locations with minimal notice.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change and knowledge of the business.
• Reliable transportation to and from work; bus and rideshare services are not considered reliable transportation. A valid driver license and clean driving record are required if applicable.
• Training locations may vary based on trainer availability.
• Excessive absenteeism or tardiness is not tolerated and may be cause for termination.

Responsibilities

• Collect quality blood samples and prepare specimens for laboratory testing in accordance with established practices and procedures.
• Explain procedures to patients and collect blood specimens skillfully, safely, and accurately.
• Perform forensic and clinical specimen collection and processing.
• Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm correct labeling in the patient’s presence.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment and required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Work at a doctor's office, patient service center, or other assigned location according to business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed