Phlebotomist (Traveler)

Quest Diagnosticsorporated • Knoxville, TN

1d • Onsite

About The Position

The Patient Services Representative (PSR) represents the company to patients and draws quality blood samples, preparing specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact and creating an atmosphere of trust and confidence while explaining procedures and collecting blood safely, skillfully, and accurately. The PSR demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

The PSR may be assigned to a doctor's office, patient service center, or other location based on business needs. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, carries out forensic and clinical specimen collection and processing, verifies patient demographics and initials, obtains patient signatures after venipuncture to confirm tubes were labeled in the patient's presence, and maintains required records and documentation. The role also promotes a positive image to patients, clients, employees, and the public.

Requirements

• Minimum of 2–3 years of experience.
• Excellent phlebotomy skills, including pediatric and geriatric patients.
• Ability to produce quality, error-free work in a fast-paced, high-volume environment and handle multiple priorities.
• Ability to work independently with minimal on-site supervision.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Ability to work flexible hours and cover multiple locations, including patient service center and in-office phlebotomy locations, with minimal notice.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions using established procedures and exercise good judgment.
• Reliable transportation to and from the worksite; bus and rideshare services are not considered reliable transportation. A valid driver license and clean driving record are required if applicable.
• Must be available for scheduled shifts, arrive on time, and remain for the entire shift; excessive absenteeism or tardiness may result in termination.
• Demonstrated customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to adapt to change; and knowledge of the business.
• Training location may vary based on trainer availability.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Collect and process clinical and forensic specimens according to established practices and procedures.
• Explain procedures to patients and draw blood safely, skillfully, and accurately.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to verify tubes were labeled in their presence and bear the correct name.
• Maintain required records and documentation.
• Maintain a safe and professional environment and handle patient information with confidentiality and accuracy.
• Promote a positive image to patients, clients, employees, and the public.
• Work at assigned patient service center or in-office phlebotomy locations as staffing and business needs dictate.

What This Job Offers

• Education Level: No Education Listed