Phlebotomist (Traveler)

Quest Diagnosticsorporated • Lynchburg, VA

1d • Onsite

About The Position

The Patient Services Representative (PSR) represents the company to patients visiting for routine health services or important health decisions. The PSR collects blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens safely, accurately, and skillfully while fostering patient trust and confidence. The PSR demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

Depending on business needs, the PSR may work in a doctor's office, a patient service center, or multiple locations. Under the area supervisor's direction, the PSR performs daily activities accurately and on time, maintains a safe and professional environment, and performs forensic and clinical specimen collection and processing. The role also includes verifying patient demographic information and initials, obtaining the patient's signature after venipuncture to confirm tubes were labeled in their presence and that the label is correct, maintaining required records and documentation, and promoting a positive image of the company.

The position requires flexibility to work at different locations and cover patient service center or in-office phlebotomy locations, potentially with minimal notice. Training locations may vary according to trainer availability. The candidate must be available for scheduled shifts, arrive on time, and remain for the entire shift. The listed schedule is 8:30 AM–5:30 PM; additional availability may be needed for weekends, holidays, on-call work, and overtime.

Requirements

• Minimum of 2–3 years of experience.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric patients.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation to and from work; bus, Uber, and rideshare are not considered reliable transportation.
• Valid driver's license and clean driving record, if applicable.
• Flexible hours and ability to work at multiple locations and cover patient service center or in-office phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace and accelerate change, and knowledge of the business.
• Availability to work whenever scheduled, arrive on time, and stay for the entire shift.

Responsibilities

• Collect quality blood samples from patients and prepare specimens for laboratory testing according to established practices and procedures.
• Explain procedures to patients and perform blood collection skillfully, safely, and accurately.
• Perform forensic and clinical specimen collection and processing.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm specimens were labeled in the patient's presence and the label is correct.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Work across multiple locations and cover patient service center or in-office phlebotomy locations as required.

What This Job Offers

• Education Level: No Education Listed