Traveler Support Specialist

EF Education First / Hult•Denver, CO

2d•$50,000•Hybrid

About The Position

EF Educational Tours is hiring a Traveler Support Specialist to serve as a primary resource for parents whose middle and high school students are preparing to travel abroad. The role supports travelers and families throughout the customer lifecycle, from initial tour enrollment and departure preparation through the tour itself. It is phone-based and combines sales instincts with customer service in a fast-paced environment that requires learning quickly, adapting, and managing multiple priorities. The position includes comprehensive training, on-the-job coaching, individualized professional development, and collaboration with peers and managers across departments. The role requires 5–6 hours per day of direct customer communication. The compensation range is $50,000, with bonus potential based on experience. Overtime for hours over 40 per week is eligible with manager approval. The role is based in Denver, Colorado, with the flexibility to work from home one day a week. The stated start date is January 5, 2027.

Requirements

Strong time-management skills and the ability to move through tasks quickly and accurately.
Resourcefulness and persistence in finding answers and overcoming obstacles.
Polished communication skills and enjoyment of talking with people.
Ability to address and resolve conflict directly.
Problem-solving and multitasking skills, with attention to detail.
Ability to work as part of a team.
Adaptability when circumstances change or plans do not go as expected.
Self-starter with a positive, determined approach.
A commitment to going above and beyond.
Interest in lifelong learning and experiential education.
A college degree is not required.

Responsibilities

Handle inbound phone, online chat, and email communications clearly and concisely.
Coordinate across time zones with sales and operations teams to anticipate and quickly resolve customer problems.
Develop and implement personal and regional sales strategies to advance the business.
Provide excellent customer service.
Manage and resolve multiple high-priority responsibilities each day.
Take on new projects as needed.
Collaborate with regional teams on day-to-day account maintenance to ensure a positive customer experience.

Benefits

Professional growth through a robust monthly calendar of trainings and workshops.
Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance options.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts on travel, international language schools, the Au Pair program, and other offerings.
Discounts at local venues and businesses.
Office facilities and the flexibility to work from home one day a week.