Travel Programs Specialist
About The Position
Crusoe is seeking a detail-oriented, employee-focused Travel Programs Specialist to serve as the primary point of contact for employee travel. Reporting to the Senior Manager, Travel Programs, this role owns day-to-day travel support, manages Jira tickets, resolves employee questions and escalations, and helps employees travel confidently and smoothly. The role combines customer service and travel operations with the development of reliable, scalable support systems in a high-growth environment. The Specialist supports Crusoe’s travel program by assisting employees with the Navan platform, travel policy, booking issues, and troubleshooting; coordinating cross-office travel; communicating significant travel disruptions; and serving as a resource to Executive Assistants for complex, multi-city, and VIP itineraries. The role also supports employee training, documents recurring issues and feedback, and contributes to continuous program improvement. The position supports travel logistics for offsites, external events, and company meetings, including room blocks, meeting spaces, group air, attendee requirements, rooming lists, ground transportation, contract deadlines, attrition tracking, and invoice reconciliation. The Specialist partners with Executive Assistants, Workplace, Finance, and other functions, and provides operational support and travel-program expertise under the Senior Manager, Travel Programs.
Requirements
- 2–5 years of experience in travel support, customer service, or operations.
- Experience with Travel Management Company or business travel operations, including supplier agreements and vendor relationships involving air, rail, rental car, and hotel services.
- Experience managing a support queue using Jira, Zendesk, or similar tools.
- Strong customer service orientation; patient, empathetic, and solutions-focused.
- Highly organized, with the ability to manage multiple open issues simultaneously.
- Comfort operating in a fast-paced, high-growth environment where processes are still being built.
- Clear communication skills, including the ability to explain travel policy and platform guidance in accessible language.
- Proactive approach to identifying gaps and surfacing trends before they become escalations.
Nice To Haves
- Experience in a global technology company or professional services corporate environment.
- Familiarity with Navan or comparable corporate travel platforms such as Concur or TripActions; Navan experience is strongly preferred.
- Experience with event management tools such as Cvent or Planned.
- Familiarity with hotel contract fundamentals, including attrition, food and beverage minimums, and deadlines.
Responsibilities
- Serve as the primary employee-facing contact for travel questions, escalations, and urgent needs.
- Monitor and manage incoming Jira support tickets from intake through resolution, resolving issues directly or escalating them to the Senior Manager, Travel Programs.
- Provide hands-on support for Navan questions, bookings, and technical troubleshooting, and guide employees through the platform.
- Partner with the Executive Assistant team on complex, multi-city, and VIP itineraries.
- Coordinate cross-office travel and support a seamless employee travel experience.
- Guide employees on travel policy, support exception requests, and proactively communicate high-impact travel events or disruptions to Executive Assistants and leaders.
- Ensure employees, including new hires, complete WorkRamp travel training.
- Track recurring support issues and report trends to the Manager, Travel Programs monthly.
- Capture and log employee feedback from support interactions to inform program improvements.
- Support end-to-end travel logistics for team offsites, external events, and company meetings.
- Source and book room blocks and meeting spaces; manage group air and attendee requirements; maintain rooming lists and attendee trackers; coordinate ground transportation vendors; track attrition and contract deadlines; and reconcile post-event invoices against budget.
- Partner with Executive Assistants, Workplace, and Finance during event planning and on-site execution.
- Provide operational support and subject matter expertise for the evolving travel program, including implementing industry best practices in partnership with cross-functional stakeholders.
- Maintain self-help resources and reference documentation for employees and assist with travel programs for newly onboarded employees.
Benefits
- Competitive compensation and equity packages, including Restricted Stock Units.
- Paid time off, paid holidays, and leave of absence programs.
- Comprehensive health, dental, and vision insurance.
- Employer contributions to an HSA account.
- Paid parental leave.
- Paid life insurance and short-term and long-term disability coverage.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits for parking and transit.
- Cell phone stipend.
- 401(k) retirement plan with company match up to 4% of salary.
- Volunteer time off.
- Global travel insurance and emergency assistance.
- Daily meals allowance.
- Additional location-specific perks and programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
