Programs Specialist

Silicon Valley Clean Energy Authority • Sunnyvale, CA

4d • $84,000 - $110,250 • Hybrid

About The Position

The Programs Specialist works within the Programs Team of the Customer Success department to implement programs that help customers decarbonize their homes, businesses, and vehicles by switching from gas to clean electricity, in alignment with SVCE’s greenhouse gas reduction goals. The position leads or supports customer-facing decarbonization programs, which may include rebates, direct installation services, technical assistance and training, customer engagement, financing, and other program types. The role primarily supports implementation of Home Rebates, SVCE’s flagship residential building electrification incentive program.

The Programs Specialist supports program administration and customer engagement, tracks program activities and budgets, coordinates consultants and stakeholders, and contributes to data collection and program evaluation, monitoring, and verification. The position also researches potential program enhancements, analyzes data and stakeholder input, develops recommendations, supports partnerships and funding opportunities, and communicates program activities, results, and lessons learned to internal and external audiences.

The position receives direct supervision from the Manager of Decarbonization Programs and has no supervisory responsibilities. The role is hybrid, with at least three days per week or more in person at SVCE’s Sunnyvale office. The employee must reside within a reasonable commuting distance of the assigned work location.

Requirements

• Basic knowledge of climate action, sustainability, and energy programs and policies, including community choice aggregation, energy efficiency, building electrification, transportation electrification, and greenhouse gas reduction strategies.
• Knowledge of basic program implementation practices, including outreach, data collection and analysis, program monitoring, evaluation, and documentation.
• Ability to analyze information and data, identify trends or inconsistencies, maintain accurate records, and prepare clear reports and presentations for internal and external audiences.
• Strong organizational, interpersonal, written, and verbal communication skills, including the ability to manage competing priorities, collaborate effectively, and complete assignments with appropriate guidance.
• A bachelor’s degree in a relevant field and one year of relevant experience supporting sustainability, energy, environmental, customer engagement, or related programs is a typical qualification. Additional relevant experience may be substituted for the degree requirement.
• Advanced proficiency with Microsoft Excel.
• Proficiency with Microsoft Office applications and the ability to organize, analyze, and present data and information.
• Valid Class C California driver’s license and ability to maintain a satisfactory driving record meeting SVCE requirements for operating agency vehicles.
• Reside within a reasonable commuting distance of the assigned work location.
• Work in person at the SVCE Sunnyvale office at least three days per week or more.

Nice To Haves

• Bachelor’s degree in science, technology, engineering, mathematics, environmental science, environmental studies, or another relevant field is preferred.
• Experience with Salesforce CRM, including reporting, dashboards, and data management.
• Customer-focused experience engaging customers by phone, email, and in person.
• Experience managing consultants and contractors to achieve project goals.

Responsibilities

• Support implementation and administration of community decarbonization programs, including customer support and engagement, program and budget tracking, consultant coordination, stakeholder engagement, data collection, and program evaluation, monitoring, and verification.
• Research and evaluate potential enhancements to existing programs by gathering and analyzing data, collaborating with internal and external partners, collecting stakeholder input, assessing costs and benefits, and developing recommendations.
• Coordinate with internal teams, external partners, and stakeholders to support collaborations, partnerships, and funding opportunities advancing building and transportation electrification initiatives.
• Develop written and oral communications summarizing program activities, results, and lessons learned to support program planning, continuous improvement, and related policy efforts.
• Communicate program information and lessons learned with internal colleagues, leadership, external partners, and stakeholders, as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level