Programs Specialist

Silicon Valley Clean Energy • Sunnyvale, CA

3d • Hybrid

About The Position

The Programs Specialist works within the Programs Team of the Customer Success department and receives direct supervision from the Manager of Decarbonization Programs. The position implements programs and supports customers in decarbonizing their homes, businesses, and vehicles in alignment with SVCE’s goal of reducing greenhouse gas emissions. The Specialist leads or supports customer-facing decarbonization programs, which may include rebates, direct installation services, technical assistance and training, customer engagement, financing, or other program types. The role will primarily support implementation of Home Rebates, SVCE’s flagship residential building electrification incentive program. The position has no supervisory responsibilities.

Silicon Valley Clean Energy (SVCE) is a Community Choice Energy provider serving approximately 280,000 residential and commercial customer accounts in thirteen Santa Clara County communities. Its mission is to provide electricity generated from renewable and carbon-free sources at competitive rates and accelerate decarbonization through innovative local programs. Key program areas include building electrification, electric vehicles and charging infrastructure, local policies that advance electrification, and demand management.

The position works in a hybrid environment, with at least three days per week on site at SVCE’s Sunnyvale office to support walk-in customer inquiries and participate in in-person meetings, trainings, or events. The employee must reside within a reasonable commuting distance of the assigned work location. The salary range is $84,000–$110,250.

Requirements

• Basic knowledge of climate action, sustainability, and energy programs and policies, including community choice aggregation, energy efficiency, building electrification, transportation electrification, and greenhouse gas reduction strategies.
• Knowledge of basic program implementation practices, including outreach, data collection and analysis, program monitoring, evaluation, and documentation.
• Ability to analyze information and data, identify trends or inconsistencies, maintain accurate records, and prepare clear reports and presentations for internal and external audiences.
• Strong organizational, interpersonal, written, and verbal communication skills, including the ability to manage competing priorities, collaborate effectively, and complete assignments with appropriate guidance.
• A bachelor’s degree in a relevant field and one year of relevant experience supporting sustainability, energy, environmental, customer engagement, or related programs is a typical qualification; additional relevant experience may substitute for the degree requirement. Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may qualify.
• Advanced proficiency with Microsoft Excel.
• Proficiency with Microsoft Office applications and the ability to organize, analyze, and present data and information.
• Possession of a valid Class C California driver’s license and ability to maintain a satisfactory driving record that meets SVCE requirements for operating agency vehicles.
• Ability to work at the Sunnyvale office at least three days per week and reside within a reasonable commuting distance of the assigned work location.

Nice To Haves

• Experience with Salesforce CRM, including reporting, dashboards, and data management.
• Customer-focused experience engaging customers by phone, email, and in person.
• Experience managing consultants and contractors to achieve project goals.
• Bachelor’s degree in science, technology, engineering, mathematics, environmental science, environmental studies, or another relevant field.

Responsibilities

• Support implementation and administration of community decarbonization programs, including customer support and engagement, program and budget tracking, consultant coordination, stakeholder engagement, data collection, and program evaluation, monitoring, and verification.
• Research and evaluate potential enhancements to existing programs by gathering and analyzing available data, collaborating with internal and external partners, collecting stakeholder input, assessing costs and benefits, and developing recommendations.
• Coordinate with internal teams, external partners, and stakeholders to support collaborations, partnerships, and funding opportunities that advance building and transportation electrification initiatives.
• Develop written and oral communications summarizing program activities, results, and lessons learned to support program planning, continuous improvement, and related policy efforts.
• Communicate program information and lessons learned with internal colleagues, leadership, external partners, and stakeholders, as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level