Travel Programs Specialist
About The Position
Crusoe is seeking a detail-oriented, employee-focused Travel Programs Specialist to serve as the primary point of contact for employee travel support. Reporting to the Senior Manager, Travel Programs, this role owns day-to-day support, manages Jira tickets, resolves employee questions and escalations, and helps employees travel confidently and smoothly. The role suits someone who enjoys service delivery and travel operations and can build reliable, scalable support systems in a high-growth environment. The specialist provides end-to-end support for travel inquiries, Navan platform issues, policy guidance, and escalations. The role also supports Executive Assistants with complex, multi-city, and VIP itineraries; coordinates cross-office travel; communicates significant travel disruptions; and helps employees complete required travel training. The position supports logistics for offsites, external events, and company meetings, including room blocks, meeting spaces, group air, attendee requirements, transportation, contract deadlines, and invoice reconciliation. Working under the Senior Manager, Travel Programs and with cross-functional partners, the specialist also contributes operational expertise and industry best practices to the evolving travel program.
Requirements
- Minimum 2–5 years of experience in travel support, customer service, or operations.
- Familiarity with Navan or comparable corporate travel platforms such as Concur or TripActions.
- Experience navigating supplier agreements and vendor relationships in travel management or business travel, including air, rail, rental car, and hotel suppliers.
- Experience managing a support queue using Jira, Zendesk, or similar tools.
- Experience with event management tools such as Cvent, Planned, or other industry software.
- Familiarity with hotel contract fundamentals, including attrition, food and beverage minimums, and deadlines.
- Strong customer service orientation; patient, empathetic, and solutions-focused approach.
- Strong organizational skills and ability to manage multiple open issues simultaneously.
- Ability to work in a fast-paced, high-growth environment where processes are still being built.
- Clear communication skills, including the ability to explain travel policies and platform guidance in accessible language.
- Proactive mindset, with the ability to identify gaps and flag trends before they become problems.
Nice To Haves
- Experience in a global technology company or professional services corporate environment.
- Navan experience is strongly preferred.
Responsibilities
- Serve as the primary employee-facing contact for travel questions, escalations, and urgent needs.
- Monitor and manage Jira support tickets from intake through resolution; resolve issues or escalate them to the Senior Manager, Travel Programs.
- Provide hands-on support for Navan questions, booking issues, and technical troubleshooting, and guide employees through the platform.
- Partner with the Executive Assistant team on complex, multi-city, and VIP itineraries.
- Coordinate cross-office travel and support a seamless employee travel experience.
- Guide employees on travel policy, including adherence and exception requests.
- Proactively communicate high-impact travel events and disruptions to the Executive Assistant team and leaders.
- Ensure employees, including new hires, complete WorkRamp travel training.
- Track recurring support issues, report trends to the Manager, Travel Programs monthly, and log employee feedback to inform program improvements.
- Coordinate end-to-end travel logistics for team offsites, external events, and company meetings.
- Source and book room blocks and meeting spaces; manage group air and attendee requirements; maintain rooming lists and attendee trackers; coordinate ground transportation vendors; track attrition and contract deadlines; and reconcile post-event invoices against budget.
- Partner with Executive Assistants, Workplace, and Finance during event planning and on-site execution.
- Provide operational support and subject matter expertise to the evolving travel program, including implementing industry best practices in partnership with cross-functional stakeholders.
- Maintain self-help resources and reference documentation for employees and assist with travel programs for newly onboarded employees.
Benefits
- Competitive compensation and equity packages, including Restricted Stock Units.
- Paid time off, paid holidays, and leave of absence programs.
- Comprehensive health, dental, and vision insurance.
- Employer contributions to an HSA account.
- Paid parental leave.
- Paid life insurance and short- and long-term disability coverage.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits for parking and transit.
- Cell phone stipend.
- 401(k) retirement plan with company match up to 4% of salary.
- Volunteer time off.
- Global travel insurance and emergency assistance.
- Daily meals allowance.
- Additional location-specific perks and programs.
- Bonus.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
