Travel Coordinator

MEI Group • Arlington, TX

2d • Onsite

About The Position

Ikon Technologies is an innovative solutions provider for the automobile industry, serving franchise dealers with connected car applications and services. The company is seeking a detail-oriented, dependable Travel Coordinator to support field teams, including Account Managers, Sales, and Field Support, with day-to-day travel arrangements. This onsite role processes travel requests and books flights, hotels, and rental cars in SAP Concur in accordance with company travel policy, while maintaining accurate, organized travel records.

The coordinator sends itineraries and confirmation details to travelers, maintains traveler profiles, handles itinerary changes and disruptions, reconciles travel charges, tracks unused tickets and credits, and prepares booking and spending reports when requested. The position also follows documented procedures, reports errors or traveler complaints, and suggests improvements to reduce costs, errors, or delays.

Requirements

• High school diploma or GED.
• 1–2 years of clerical, administrative, customer service, or travel booking experience.
• Working knowledge of Outlook, Word, and Excel.
• Strong data-entry skills and close attention to names, dates, and confirmation numbers.
• Ability to manage multiple requests and meet deadlines in a fast-paced office.
• Clear, friendly phone and email communication skills.
• Ability to work onsite in Arlington, Texas, Monday through Friday during business hours, with occasional after-hours help for urgent travel issues.

Nice To Haves

• Associate degree or some college.
• Experience with SAP Concur, Sabre, or Navan; Concur training will be provided.

Responsibilities

• Process travel requests from field staff and book flights, hotels, and rental cars in SAP Concur.
• Follow company travel policies, including fare classes, hotel rate limits, and preferred vendors; send out-of-policy requests to a supervisor for approval.
• Send confirmed itineraries and confirmation numbers to travelers before departure and answer their trip-related questions.
• Maintain traveler profiles, including loyalty numbers, preferences, and contact details.
• Handle travel changes, cancellations, and rebooking during delays, cancellations, or bad weather according to procedures.
• Maintain organized booking records, match travel charges to bookings, and flag discrepancies.
• Track unused airline tickets and credits so they can be applied to future trips.
• Prepare simple booking and spending reports in Concur or Excel when requested.
• Follow documented procedures, report booking errors or traveler complaints, and suggest ways to reduce costs, errors, or delays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED