Travel Coordinator

CVS Health • Farmers Branch, TX

5d • Hybrid

About The Position

The Travel Coordinator is an independent contributor on Signify Health’s Travel team, which handles intake, qualification, and logistics for approximately 72,000 annual air, car, and hotel requests for clinicians nationwide. The role researches, books, and manages travel arrangements according to corporate travel policies, assists with changes and cancellations, and provides customer service to travelers and other stakeholders. The position requires strong attention to detail, flexibility, and a proactive approach in a fast-paced, time-sensitive environment.

This is a hybrid role based in Dallas, Texas. During training, the employee must be flexible to report to the office every day; after training, office attendance is required on selected days according to business needs. The Travel department operates Monday through Friday from 7 a.m. to 6 p.m. and Saturday and Sunday from 8 a.m. to 5 p.m. CST. Weekend coverage is scheduled on a rotational basis. The position reports directly to the Travel Supervisor and is scheduled for 40 hours per week. The role may require overtime as needed.

The job requires a high school diploma or equivalent and at least two years of successful work in an office environment. Prior travel-industry experience and booking-software experience are a plus. A bachelor’s degree and experience using automated phone systems are preferred. The listed hourly pay range is $17.00–$28.46, with the actual offer based on factors such as experience, education, and geography. The position may also be eligible for incentive compensation.

Eligible employees may enroll in medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. Other offerings include education assistance, development courses, paid time off, paid holidays, a CVS store discount, partner discount programs, wellness programs, and other resources, subject to eligibility.

Requirements

• At least two years of successful work in an office environment.
• High school diploma or equivalent.
• Strong verbal and written communication skills with a customer-service-oriented approach.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Excellent time-management and organizational skills, including managing multiple reservations and deadlines.
• Problem-solving ability to address travel disruptions, cancellations, and itinerary changes.
• High attention to detail and accuracy.
• Ability to work independently, take direction, and respond well to coaching and supervision.
• Ability to work effectively with others and contribute to a positive team dynamic.
• Strong phone and email etiquette.
• Ability to work overtime as needed.
• Ability to work weekend shifts on a rotational basis.
• Ability to work at a desk and use a phone and computer; normal sight and hearing ability; effective use of office equipment and machinery; ability to ambulate around the building and bend and stoop; and ability to lift 15 pounds occasionally.
• Ability to work effectively with frequent interruptions.

Nice To Haves

• Prior experience in the travel industry.
• Experience using booking software.
• Bachelor’s degree.
• Experience using automated phone systems.

Responsibilities

• Research, book, and manage travel arrangements in accordance with corporate travel policies.
• Assist with travel-plan changes, cancellations, and other adjustments as needed.
• Provide a high level of customer service throughout the booking process.
• Take inbound calls and place outbound calls during the shift.
• Communicate and collaborate with team members, travelers, and other stakeholders to understand travel preferences and requirements.
• Complete other travel-related ancillary tasks as assigned.
• Be on time and ready to work at the assigned work location each day.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Development courses
• Paid time off
• Paid holidays
• CVS store discount
• Discount programs with participating partners
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED