Travel Coordinator

CVS Health•Farmers Branch, TX

7d•$17 - $28•Hybrid

About The Position

The Travel Coordinator is an independent contributor on Signify Health’s Travel department, which handles intake, qualification, and logistical bookings for approximately 72,000 annual air, car, and hotel requests for clinicians nationwide. The role researches, books, and manages travel within corporate policies and assists with changes, cancellations, and other itinerary adjustments while maintaining a high level of customer service. It involves frequent inbound and outbound calls and collaboration with travelers, team members, and other stakeholders. The department’s business hours are Monday through Friday, 7 a.m.–6 p.m. and Saturday and Sunday, 8 a.m.–5 p.m. CST. Weekend coverage is scheduled on a rotational basis. This hybrid role requires flexibility to report to the office every day during training and on select days afterward, according to business needs. The position reports directly to the Travel Supervisor. The work takes place in a fast-paced environment and requires working at a desk using a phone, computer, and office equipment. The role also involves frequent interruptions, ambulating around the building, bending and stooping, and occasionally lifting up to 15 pounds. Occasional overtime may be needed to meet project deadlines.

Requirements

At least 2 years of successful work experience in an office environment.
High school diploma or equivalent.
Strong verbal and written communication skills and a customer-service-oriented approach.
Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
Excellent time-management and organizational skills, including the ability to manage multiple reservations and deadlines.
Problem-solving ability to address travel disruptions, cancellations, and itinerary changes.
Strong attention to detail and accuracy.
Ability to work independently, take direction, and respond well to coaching and supervision.
Ability to work well with others and contribute to a positive team dynamic.
Strong phone and email etiquette.
Ability to work overtime as needed.
Ability to work weekend shifts on a rotational basis.

Nice To Haves

Prior experience in the travel industry and using booking software.
Bachelor’s degree.
Experience using automated phone systems.

Responsibilities

Research, book, and manage travel arrangements within corporate travel policies.
Assist with changes, cancellations, and other travel-plan adjustments as needed.
Provide customer service throughout the booking process.
Take inbound calls and place outbound calls throughout the shift.
Communicate and collaborate with team members, travelers, and other stakeholders to understand travel preferences and requirements.
Complete other travel-related ancillary tasks as assigned.
Be on time and ready to work at the assigned work location daily.