Travel Coordinator

CVS Health • Farmers Branch, TX

7d • $17 - $28 • Hybrid

About The Position

The Travel Coordinator is an independent contributor on Signify Health’s Travel team, which handles intake, qualification, and logistical bookings for approximately 72,000 annual air, car, and hotel requests for clinicians nationwide. The role researches, books, and manages travel within corporate policies; assists with itinerary changes and disruptions; and provides customer service to travelers and stakeholders. It requires working in a fast-paced environment, handling inbound and outbound calls, and managing multiple reservations accurately and efficiently.

The role is hybrid, based in Dallas, Texas, with office attendance required every day during training and on selected days after training according to business needs. The department operates Monday through Friday from 7 a.m. to 6 p.m. CST and Saturday and Sunday from 8 a.m. to 5 p.m. CST, with weekend coverage scheduled rotationally. The position reports to the Travel Supervisor. It is full-time, with 40 anticipated weekly hours. The stated hourly pay range is $17.00–$28.46; the role may also be eligible for incentive compensation.

The work involves desk-based use of a phone and computer, office equipment, frequent interruptions, and movement around the building. It may require bending and stooping and occasional lifting of up to 15 pounds. Normal sight and hearing ability are required. Occasional overtime may be needed to meet project deadlines.

Requirements

• At least 2 years of successful work experience in an office environment.
• High school diploma or equivalent.
• Strong verbal and written communication skills with a customer-service-oriented approach.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Excellent time-management and organizational skills, including managing multiple reservations and deadlines.
• Problem-solving ability to address travel disruptions, cancellations, and itinerary changes.
• Strong attention to detail and accuracy.
• Ability to work independently while taking direction and responding well to coaching and supervision.
• Ability to work well with others and contribute to a positive team dynamic.
• Strong phone and email etiquette.
• Ability to work overtime as needed.
• Ability to work weekend shifts on a rotational basis.
• Ability to work at a desk and use a phone and computer; effectively use office equipment and machinery; ambulate around the building; bend and stoop; work with frequent interruptions; and occasionally lift up to 15 pounds.
• Normal sight and hearing ability.

Nice To Haves

• Prior experience in the travel industry and using booking software.
• Bachelor’s degree.
• Experience using automated phone systems.

Responsibilities

• Research, book, and manage travel arrangements in accordance with corporate travel policies.
• Assist with changes, cancellations, and other travel-plan adjustments.
• Maintain a high level of customer service throughout the booking process.
• Take inbound calls and place outbound calls throughout the shift.
• Communicate and collaborate with team members, travelers, and other stakeholders to understand travel preferences and requirements.
• Complete other assigned travel ancillary tasks.
• Be on time and ready to work at the assigned work location each day.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• 401(k) retirement savings plan and other retirement savings options.
• Employee Stock Purchase Plan.
• Education assistance and free development courses.
• Paid time off programs and paid holidays.
• CVS store discount and discounts with participating partners.
• Wellness programs and other resources supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED