Travel Coordinator

CVS Health•Farmers Branch, TX

6d•Hybrid

About The Position

The Travel Coordinator is an independent contributor on Signify Health’s Travel team, which handles intake, qualification, and logistical bookings for approximately 72,000 annual air, car, and hotel requests for clinicians nationwide. The role manages travel arrangements in accordance with corporate policies and supports travelers with changes, cancellations, and other itinerary adjustments while maintaining a high level of customer service. It involves frequent inbound and outbound calls and coordination with travelers, colleagues, and other stakeholders. This is a hybrid position associated with Dallas, Texas. The role requires reporting to the office every day during training and on selected days afterward based on business needs. The department operates Monday through Friday from 7 a.m. to 6 p.m. and Saturday and Sunday from 8 a.m. to 5 p.m. CST; weekend coverage is scheduled on a rotational basis. The position reports directly to the Travel Supervisor. The work is fast-paced and includes desk, phone, and computer use, frequent interruptions, and occasional overtime. Anticipated hours are 40 per week.

Requirements

High school diploma or equivalent.
At least 2 years of successful work experience in an office environment.
Strong verbal and written communication skills with a customer-service-oriented approach.
Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
Excellent time-management and organizational skills, including managing multiple reservations and deadlines.
Problem-solving ability to address travel disruptions, cancellations, and itinerary changes.
High attention to detail and accuracy.
Ability to work independently, take direction, and respond well to coaching and supervision.
Ability to work well with others and contribute to a positive team dynamic.
Strong phone and email etiquette.
Ability to work overtime as needed.
Ability to work weekend shifts on a rotational basis.
Ability to use office equipment and machinery effectively and to work at a desk using a phone and computer.
Ability to ambulate to various parts of the building, bend, and stoop; occasional lifting of up to 15 pounds.
Normal sight and hearing ability.

Nice To Haves

Prior experience in the travel industry and using booking software.
Bachelor’s degree.
Experience using automated phone systems.

Responsibilities

Research, book, and manage travel arrangements within corporate travel policies.
Assist with changes, cancellations, and other adjustments to travel plans.
Provide customer service throughout the booking process.
Take inbound calls and place outbound calls throughout the shift.
Communicate and collaborate with team members, travelers, and other stakeholders to understand travel preferences and requirements.
Complete other travel-related ancillary tasks as assigned.
Be on time and ready to work at the assigned work location each day.