Travel Coordinator - Shipboard HR

The Ritz-Carlton Yacht Collection • Fort Lauderdale, FL

26d • Hybrid

About The Position

The Travel Coordinator supports shipboard Human Resources and fleet operations by arranging travel for crew members joining, leaving, training, and transferring. The role selects flight routings and fares that balance cost, comfort, and schedule reliability while following Company travel policy. It also arranges lodging, ground transportation, and meals when needed; assists travelers during disruptions; and manages ticket changes, cancellations, refunds, and travel records.

The position contributes to travel-spend, average-fare, and disruption-recovery reporting, maintains booking-data quality, and coordinates handoffs with a distributed team to support travelers across time zones. It partners with Company travel providers on fares, schedule changes, and irregular operations. Based in Fort Lauderdale, Florida, the role follows a hybrid schedule of three days onsite and two days hybrid. Periodic time aboard the Company’s yachts may be required.

Requirements

• High school diploma or equivalent.
• At least two years of experience in airline reservations, corporate travel booking, or travel operations.
• Demonstrated proficiency with travel booking systems and command of fare rules, routing logic, and ticketing changes.
• Willingness to work a schedule aligned with fleet operations across time zones, including early mornings, evenings, weekends, or an assigned on-call rotation.
• Composure and warmth under time pressure.
• Experience working in a diverse and multicultural environment.
• Proficiency with computers and standard office software.
• Ability to communicate in English and understand and interpret written procedures; give and receive written and verbal instructions; and present information and respond to questions effectively.
• Ability to sit for extended periods; use hands and fingers for sustained computer work; talk and hear, including by telephone and video conference; and occasionally lift or move up to 25 pounds.
• Close vision and ability to adjust focus for prolonged screen use.
• If required to embark, physical ability to participate in applicable emergency lifesaving procedures and drills and safely move around a vessel at sea, including using stairs and watertight doors.

Nice To Haves

• A degree or travel industry certification.
• Experience with marine or offshore crew travel and marine fares.

Responsibilities

• Uphold and model The Ritz-Carlton Gold Standards and promote its service culture.
• Arrange flights for crew joining, leaving, training, and transfer movements, balancing cost, comfort, and schedule reliability within Company travel policy.
• Arrange lodging, ground transportation, and meal provisions when journey length or connection timing requires them.
• Support travelers experiencing disruptions by rebooking flights and adjusting arrangements in coordination with Mobilization Specialists until they are safely on their way.
• Manage ticketing changes, cancellations, and refunds, recovering value and maintaining accurate records.
• Maintain booking data quality and contribute to reporting on travel spend, average fare, and disruption recovery.
• Provide coverage as part of a distributed team supporting fleet operations across time zones and coordinate handoffs to support travelers around the clock.
• Partner with Company travel partners on fares, schedule changes, and irregular operations.
• When embarked on a yacht, participate in emergency lifesaving procedures and drills applicable to visitors and supernumeraries, and move safely about the vessel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED