Travel Agent - Gainsville, FL
About The Position
The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role delivers customer experiences through consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and adopting digital tools to build a repeat client base. This is an in-office position at an ACG branch in Gainesville, Florida, serving members in person. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. Compensation includes $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater, with unlimited travel-sales commission potential and additional commission opportunities for membership and credit card sales. A signing bonus of $1,500 to $3,000 may be available to applicants who are new to the Auto Club Group; the amount depends on experience. The role is non-exempt and eligible for overtime. The organization provides leads, in-office sales opportunities, marketing support, preferred-partner discounts and member benefits, and administrative support from Air Desk and Inside Sales Agents. It also offers free travel-partner training certifications, training-related travel benefits, familiarization tours and cruises through developmental programs, an IATAN card with possible travel discounts, and complimentary ASTA membership.
Requirements
- High school diploma or equivalent.
- One year of business-to-consumer sales experience.
Responsibilities
- Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
- Develop new business with competitive products and help retain The Auto Club Group’s members.
- Establish and grow mutually beneficial relationships with AAA members to improve their member experience and use of AAA benefits, drive profitable sales and revenue growth, and encourage repeat travel bookings.
- Receive customer concerns and champion them through resolution.
- Achieve assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
- Prepare complex or large-scale domestic and international travel packages.
- Complete reservations and advise clients about documentation requirements.
- Make travel arrangements, including reservations, payment collection, and document processing.
- Ask for referrals and build a client book of business using the AAA ACG lead system.
- Learn and use AAA ACG digital and communication technologies to achieve objectives.
Benefits
- $1,500 to $3,000 signing bonus for qualifying applicants who are new to the Auto Club Group; amount depends on experience.
- Base pay of $31,200 plus up to $10,400 in supplemental pay or commissions, whichever is greater.
- Uncapped commission potential on travel sales, with additional commission opportunities for membership and credit card sales.
- Guaranteed commission payouts while building a travel-sales career.
- Possible special performance incentives from ACG and travel partners, plus a quarterly new-hire on-pace bonus.
- Overtime eligibility.
- Free leads and sales-support resources, including in-office travel events, walk-in traffic, direct-to-consumer marketing, and inside support.
- Preferred-partner discounted rates and member benefits.
- Free travel-partner training certifications and possible free or reduced travel for completing online training programs.
- Familiarization tours and cruises offered at no cost through developmental programs.
- IATAN card with benefits that may include hotel and car-rental discounts and discounted rates from cruise and tour partners.
- Complimentary membership with the American Society of Travel Advisors (ASTA).
- PTO and paid sick leave in accordance with applicable state and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
