Travel Agent - Gainsville, FL
About The Position
The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role delivers customer experiences through consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and adopting digital tools to build a repeat client base. This is a full-time, hourly, non-exempt, in-office position based at an ACG branch in Gainesville, Florida. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. Compensation includes a $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater. Travel sales commissions are uncapped, with additional commission opportunities for membership and credit card sales. The role is eligible for overtime and may qualify for performance incentives and a quarterly new-hire on-pace bonus. A signing bonus of $1,500 to $3,000 may be available based on experience to applicants who are new to the Auto Club Group. The position includes sales leads, in-office travel events and walk-in traffic, marketing support, preferred partner rates and member benefits, and assistance from Air Desk and Inside Sales Agents. Training, certifications, familiarization trips, and professional travel-agent affiliations and benefits are also offered. ACG offers health, insurance, retirement, paid time off, leave, education, and other benefits. The package includes medical, prescription, dental, vision, life and disability coverage; a 401(k) with company contributions; HSA and FSA options; PTO, paid holidays, and leave programs; tuition and certification support; complimentary AAA membership; and adoption assistance.
Requirements
- High school diploma or equivalent.
- At least 1 year of business-to-consumer sales experience.
Responsibilities
- Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
- Develop new business with competitive products and help retain The Auto Club Group’s members.
- Establish and grow mutually beneficial relationships with AAA members to improve their member experience, encourage use of AAA benefits, and generate profitable sales, revenue growth, and repeat travel bookings.
- Receive customer concerns and champion them through to resolution.
- Meet assigned sales goals for travel, membership, and credit card products.
- Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
- Prepare complex and/or large-scale domestic and international travel packages.
- Complete reservations and advise clients about documentation requirements.
- Arrange travel, including reservations, payment collection, and document processing.
- Request referrals and build a client book of business using the AAA ACG lead system.
- Learn and use AAA ACG digital and communication technologies to achieve objectives.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program with confidential support services.
- Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Optional critical illness, accident, and pet insurance.
- 401(k) plan with automatic deferral, company match, and additional company contributions, subject to eligibility and vesting terms.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Accrual-based paid time off for eligible employees.
- Company-paid holidays, mental health day, floating holidays, and volunteer day for eligible employees.
- Paid parental, bereavement, jury duty, and military leave.
- Tuition assistance.
- Professional certification support with 100% reimbursement for eligible programs.
- Career development and advancement opportunities.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
- Uncapped commissions on travel sales and additional commission opportunities for membership and credit card sales.
- Possible performance incentives and quarterly new-hire on-pace bonus.
- Overtime eligibility.
- Free leads, in-office travel events and walk-in traffic, direct-to-consumer marketing support, and preferred partner discounts and member benefits.
- Support from Air Desk and Inside Sales Agents, plus an interactive group booking system.
- Free travel partner training certifications and potential free or reduced travel through online training programs.
- Familiarization tours and cruises offered at no cost through developmental programs.
- IATAN card with possible hotel, car rental, cruise, and tour partner discounts.
- Complimentary American Society of Travel Advisors (ASTA) membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
