Travel Advisor

Christopherson Business Travel•Salt Lake City, UT

7d•$23 - $25•Remote

About The Position

Christopherson Business Travel, a globally recognized leader in Travel Management, is seeking a Travel Advisor to join our University Team. This position is accountable for organizing and servicing travel arrangements from beginning to end for university faculty, staff, students, and athletic teams. The Travel Advisor will perform all ticketing duties, provide expert travel counsel, and maintain an exceptionally high level of service while ensuring compliance with applicable travel regulations. As an employee of Christopherson Business Travel, you will set an excellent example of our brand promise.

Requirements

Minimum of 2 years of Sabre GDS experience required (ticketing, reissues, voids, cancellations, EMD and MCO issuance, PNR management)
5+ years of reservation experience with a full-service travel agency; university or higher education travel experience preferred
Experience in group travel including chartering buses, securing blocked air and hotel space, and coordinating event or athletic travel
Strong international booking, pricing, and exchange experience
Familiarity with DOT regulations, TSA requirements, passport and visa procedures, and international entry requirements
Proficient in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) and comfortable working with Google Workspace (Docs, Sheets, Gmail); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plus
Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote environment
Reliable high-speed internet connection is required; must be able to maintain a professional, distraction-free home office environment
Makes things easy for the customer; is helpful and adds value; personalizes the experience; maintains accuracy; treats customers professionally; sets expectations and follows through
Offers useful advice to proactively assist customers and provides options tailored to university travel needs
Receives feedback with a growth mindset and a mentality toward continuous improvement
Comfortable with change; keeps an open mind; flexible, adaptable, and resilient
Stays calm and composed under pressure; lifts others; remains positive with customers and coworkers
Resourceful and uses initiative to independently find solutions; looks for ways to overcome obstacles
Excellent oral and written communication skills; comfortable communicating with university stakeholders and being on camera for meetings as needed
Detail oriented with strong organizational skills; prioritizes effectively across multiple accounts
Comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at a time; works tasks in parallel
Steps in to help others; focuses on meeting customer expectations and service levels

Nice To Haves

university or higher education travel experience preferred
Spanish language fluency a plus

Responsibilities

Provide travel expertise with excellent customer service to university travelers, including faculty, staff, students, and athletic departments
Organize and process individual and group travel, handling multiple itineraries and groups simultaneously
Responsible for timely and accurate ticketing and invoicing across all university travel programs
Interpret and enforce university client travel policies when making reservations
Negotiate rates on behalf of groups for airfare, hotels, ground transportation, and charter services
Determine the most economical and efficient manner to handle client travel arrangements and service needs
Keep traveler profiles updated and document any requests in the PNR
Resolve client service issues with patience, empathy, and urgency
Serve as a liaison between university stakeholders (Procurement, Finance, Athletics) and Christopherson Account Management and Operations teams
Ensure compliance with DOT regulations, TSA requirements, passport and visa requirements, and other applicable travel regulations
Maintain awareness of international travel advisories, entry requirements, and health/safety protocols relevant to university travelers
Handle sensitive traveler data in accordance with PCI compliance standards and company data privacy and security policies
Ensure customer awareness and education, and capitalize on cross-sell opportunities by maintaining a general knowledge of all travel-related products and services
Respond to customer feedback promptly, maintain precise documentation, and continually monitor client expectations
Be willing to work as part of the overall team, assisting others when workload allows

Benefits

Competitive hourly pay ($23–$25/hr) with uncapped commission based on production
401(k) retirement plan with generous match
Company-paid group life insurance (up to $50,000)
Medical, dental, and vision insurance (eligible the first of the month following start date)
Short-term and long-term disability coverage 100% paid for by the company
Employee Assistance Program (EAP) — free confidential counseling, 24-hour hotline, and 25% discount on legal and financial services
Generous paid time off
8 paid company holidays plus 2 floating holidays for cultural or religious celebrations important to you
Two company-paid administrative break periods: a one-week summer break and an end-of-year break (5+ days) — in addition to your PTO
Paid maternity leave (up to 4 weeks) and paid spousal/paternity leave (1 week)
Bereavement leave and military leave
FMLA-eligible leave