Transporter - Saint Marys Campus
About The Position
The Transporter has direct patient contact and frequent interaction with nurses, radiology technicians, desk staff, door attendants, and others. The role transports patients, visitors, and patient-related items safely and efficiently, and provides verbal handoff communication to the appropriate care team member, including confirmation of patient identification. The Transporter works independently and as part of a team with minimal supervision, uses a smartphone, and may manage transport requests through a computer or by telephone with General Service dispatch. Duties also include operating motorized patient transport equipment, disinfecting equipment after use, requesting maintenance, and returning wheelchairs to designated locations. The position involves standing or walking 10–12 miles per 8-hour shift and frequently pushing or pulling patients weighing up to 200 pounds, with occasional assistance for patients weighing up to or exceeding 350 pounds. Transporters support patients who require oxygen, intravenous pumps, wound vacs, or other equipment; follow isolation precautions and PPE requirements; and confirm precautions using Epic information and with a care team member. With assistance or direction from medical care team members, they perform lateral slide transfers using slider boards and sheets and occasionally assist with ceiling lift slings. Transporters assist patients and visitors, accompany critical-care patients when a nurse or respiratory therapist is required, and monitor patients during transport when care staff are not accompanying them. They remain alert to changes in patient condition that may require an emergency call. Hours may include days, evenings, overnights, holidays, and weekends, with rotating days off. Employees may need to attend meetings outside their normal schedule or help train new employees. At least 80 hours of on-the-job training is required to perform basic job functions.
Requirements
- High school diploma or equivalent.
- Three years of customer service experience.
- Able to work independently and in a group setting with minimal supervision.
- Exceptional verbal communication, telephone, and interpersonal skills for interacting with patients, guests, and staff.
- Communicate professionally and respectfully during high-stress situations.
- Adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
- Strong problem-solving skills.
- Exceptional initiative and ability to respond quickly to customer needs in a fast-paced work environment.
- Basic computer skills, including proficiency in Microsoft Word and Outlook.
- Ability to read, write, speak, and understand English.
- Able to stand and/or walk 10–12 miles per 8-hour shift and frequently push or pull patients up to 200 pounds, with occasional assistance for patients weighing up to or exceeding 350 pounds.
Nice To Haves
- One year of previous hospital, clinical, or patient care experience.
Responsibilities
- Transport patients, visitors, and patient-related items safely and efficiently.
- Provide verbal handoff communication to the appropriate care team member, including confirming patient identification.
- Work independently and as a team member with minimal supervision; use a smartphone and manage transport requests through a computer or telephone with General Service dispatch as needed.
- Safely operate multiple types of motorized patient transport equipment.
- Disinfect transport equipment after each patient use and request maintenance when needed.
- Perform wheelchair roundups to storage locations or designated floors.
- Transport patients requiring oxygen, intravenous pumps, wound vacs, or other special equipment, and coordinate with the healthcare team to support patient safety and complete oxygen warning cards.
- Follow medical isolation precautions, protocols, and PPE requirements, confirming precautions using Epic information and with a member of the patient’s care team.
- Assist with lateral slide transfers using slider boards and sheets and, occasionally, with hooking up or disconnecting ceiling lift slings, at the direction or with the assistance of medical care team members.
- Provide assistance to patients and visitors as necessary.
- Transport critical-care patients requiring nurse and/or respiratory therapist accompaniment.
- Monitor patients’ conditions during transport when a patient care staff member is not accompanying them; recognize changes that may require an emergency call.
- Attend meetings outside normal work schedules and/or assist with training new employees as required.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- Pre-tax HSA and FSA savings accounts for eligible expenses.
- Competitive retirement package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
