Transporter - Saint Marys Campus

Mayo Clinic•Rochester, MN

1d•Onsite

About The Position

This role involves direct patient contact and frequent interaction with nurses, radiology techs, desk staff, and door attendants. The primary responsibility is to transport patients, visitors, and patient-related items safely and efficiently. This includes providing detailed verbal communication to care team members during patient handoffs, confirming patient identification, and managing transport requests via computer or phone. The role requires safe operation of various motorized patient transport equipment, disinfection of equipment after each use, and requesting maintenance as needed. Employees will also perform wheelchair roundups. This position demands significant physical activity, including standing/walking 10-12 miles per 8-hour shift, and frequently pushing/pulling patients up to 200 pounds, occasionally exceeding 350 pounds. Transporters will move patients requiring specialized equipment such as oxygen, IV pumps, and wound vacs, and must partner with the healthcare team to ensure patient safety and complete necessary documentation. Adherence to medical isolation precautions, protocols, and PPE requirements is essential, confirmed through Epic information and patient care teams. The role may involve lateral slide transfers using transfer boards and sheets, and occasional assistance with ceiling lift slings. Patient and visitor assistance is provided as needed. Critical care patients may require transport with Nurse and/or Respiratory Therapist accompaniment, and the transporter must monitor the patient's condition during transport when not accompanied by patient care staff, recognizing and responding to changes that may indicate a medical emergency. Training includes a minimum of 80 hours of on-the-job training.

Requirements

Requires a high school diploma or equivalent.
Three years customer service experience required.
Must be able to work independently and in a group setting with minimal supervision.
Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests, and staff.
Must communicate effectively in a professional and respectful manner during high-stress situations.
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
Strong problem-solving skills are necessary.
Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast-paced work environment.
Basic computer skills are required, with proficiency in Microsoft Word and Outlook.
Must be able to read, write, speak, and understand English.

Nice To Haves

One-year previous hospital, clinical or patient care experience preferred.
Possesses knowledge in the use of a smart phone.
Proper input and management of transport requests may be required via computer and/or with General Service dispatch via telephone.

Responsibilities

Transport patients, visitors, and patient-related items in a safe and efficient manner.
Provide detailed verbal communication to appropriate care team member as part of the handoff during drop off and pick up of patients which includes confirming patient identification.
Safely operate multiple types of motorized patient transport equipment.
Disinfect equipment after each patient use and request maintenance as needed.
Perform wheelchair roundups to storage locations or designated floors.
Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment.
Uses various medical equipment and partners with the healthcare team to ensure patent safety and an oxygen warning card is completed.
Understands and adheres to the medical isolation precautions, protocols, and PPE requirements.
Frequently perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers and occasionally assist with hooking up/disconnecting ceiling lift slings.
Provide patient and visitor assistance as necessary.
Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment.
Monitor patient’s condition during transport when a patient care staff member is not accompanied.
Recognize and monitor changes in the patient’s condition which may require a medical emergency call.
Assist in the training of new employees.