Transporter - Saint Marys Campus

Mayo Clinic•Rochester, MN

2d•$21 - $29•Onsite

About The Position

This role involves direct patient contact and frequent interaction with various healthcare staff. The primary responsibility is to transport patients, visitors, and patient-related items safely and efficiently. This includes providing detailed verbal communication during patient handoffs, confirming patient identification, and managing transport requests via computer or phone. The role requires operating multiple types of motorized patient transport equipment, disinfecting equipment after each use, and performing wheelchair roundups. Employees will stand and/or walk 10-12 miles per 8-hour shift, frequently push/pull patients up to 200 pounds and occasionally up to 350 pounds, and transport patients with special equipment like oxygen, IV pumps, and wound vacs. The position also involves adhering to medical isolation precautions, performing lateral slide transfers with assistive devices, and assisting with ceiling lift slings. Additionally, the role requires providing patient and visitor assistance, monitoring patient conditions during transport (especially critical care patients), recognizing changes in patient condition that may require a medical emergency call, and potentially assisting in training new employees. A minimum of 80 hours of on-the-job training is required.

Requirements

High school diploma or equivalent.
Three years customer service experience.
Ability to work independently and in a group setting with minimal supervision.
Exceptional verbal communication skills.
Telephone and human relation skills to interact with patients, guests, and staff.
Ability to communicate effectively in a professional and respectful manner during high-stress situations.
Ability to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
Strong problem-solving skills.
Ability to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast-paced work environment.
Basic computer skills, with proficiency in Microsoft Word and Outlook.
Ability to read, write, speak, and understand English.
Knowledge in the use of a smart phone.

Nice To Haves

One-year previous hospital, clinical or patient care experience.

Responsibilities

Transport patients, visitors, and patient-related items in a safe and efficient manner.
Provide detailed verbal communication to appropriate care team members during patient handoffs.
Confirm patient identification during drop off and pick up of patients.
Manage transport requests via computer and/or telephone.
Safely operate multiple types of motorized patient transport equipment.
Disinfect equipment after each patient use and request maintenance as needed.
Perform wheelchair roundups to storage locations or designated floors.
Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment.
Understand and adhere to medical isolation precautions, protocols, and PPE requirements.
Perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers.
Occasionally assist with hooking up/disconnecting ceiling lift slings.
Provide patient and visitor assistance as necessary.
Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment.
Monitor patient’s condition during transport when a patient care staff member is not accompanied.
Recognize and monitor changes in the patient’s condition which may require a medical emergency call.
Assist in the training of new employees.