Transporter - Saint Marys Campus

Mayo Clinic • Rochester, MN

3d • $21 - $29

About The Position

The Transporter has direct patient contact and frequent interactions with nurses, radiology technicians, desk staff, door attendants, and other employees. The role transports patients, visitors, and patient-related items safely and efficiently, and provides detailed verbal handoffs to appropriate care team members during patient pickup and drop-off, including confirmation of patient identification. The Transporter works independently and as a team member with minimal supervision, uses a smartphone, and may enter and manage transport requests by computer or coordinate with General Service dispatch by telephone.

The role involves safely operating multiple types of motorized patient transport equipment, disinfecting equipment after each patient use, requesting maintenance as needed, and returning wheelchairs to storage locations or designated floors. Transporters may carry patients who use oxygen, intravenous pumps, wound vacs, or other special equipment; they use medical equipment and work with the healthcare team to support patient safety, including completion of an oxygen warning card. They follow medical isolation precautions, protocols, and PPE requirements, confirming precautions using Epic information and a member of the patient's care team. With direction or assistance from medical care team members, they frequently perform lateral slide transfers using a slider board and slider sheet, and occasionally assist with connecting or disconnecting ceiling lift slings.

Transporters provide assistance to patients and visitors as needed and transport critical care patients who require a nurse and/or respiratory therapist to accompany them. When no patient care staff member accompanies a patient, they monitor the patient's condition during transport, remain aware of the patient's medical condition, and recognize changes that may require an emergency call.

The work entails standing and/or walking 10–12 miles per eight-hour shift, frequently pushing or pulling patients weighing up to 200 pounds, and occasionally handling patients weighing up to or exceeding 350 pounds. Working hours may include days, evenings, overnights, holidays, and weekends, with rotating days off. Employees may be required to attend meetings outside their normal schedules and/or help train new employees. At least 80 hours of on-the-job training is necessary to perform basic job functions.

Mayo Clinic may use an OnDemand prerecorded interview during selection. The vacancy is not eligible for sponsorship, and Mayo Clinic will not sponsor or transfer visas for this position. Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or equivalent.
• Three years of customer service experience.
• Ability to work independently and in a group setting with minimal supervision.
• Exceptional verbal communication, telephone, and interpersonal skills for interacting with patients, guests, and staff.
• Ability to communicate professionally and respectfully during high-stress situations.
• Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
• Strong problem-solving skills.
• Exceptional initiative and the ability to respond quickly to customer needs in a fast-paced work environment.
• Basic computer skills, including proficiency in Microsoft Word and Outlook.
• Ability to read, write, speak, and understand English.
• Ability to stand and/or walk 10–12 miles per eight-hour shift, frequently push or pull patients weighing up to 200 pounds, and occasionally handle patients weighing up to or exceeding 350 pounds.
• Knowledge and use of a smartphone.

Nice To Haves

• One year of previous hospital, clinical, or patient care experience.

Responsibilities

• Transport patients, visitors, and patient-related items safely and efficiently.
• Provide verbal handoffs to appropriate care team members during patient pickup and drop-off, including confirming patient identification.
• Enter and manage transport requests by computer and/or coordinate requests with General Service dispatch by telephone, as required.
• Safely operate motorized patient transport equipment; disinfect equipment after each patient use and request maintenance as needed.
• Return wheelchairs to storage locations or designated floors.
• Transport patients using oxygen, intravenous pumps, wound vacs, and other special equipment while working with the healthcare team to support patient safety and complete an oxygen warning card.
• Follow medical isolation precautions, protocols, and PPE requirements, confirming precautions using Epic information and a member of the patient's care team.
• Perform lateral slide transfers with a slider board and slider sheet under the direction or assistance of medical care team members; occasionally assist with connecting or disconnecting ceiling lift slings.
• Provide assistance to patients and visitors as needed.
• Transport critical care patients who require accompaniment by a nurse and/or respiratory therapist.
• Monitor patients during transport when a patient care staff member is not accompanying them, remain aware of their condition, and recognize changes that may require an emergency call.
• Attend meetings outside the normal work schedule and/or assist in training new employees, as required.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health savings accounts and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED