Transporter - Saint Marys Campus

Mayo Clinic•Rochester, MN

3d•Onsite

About The Position

The Transporter has direct patient contact and frequent interactions with nurses, radiology technicians, desk staff, door attendants, and other personnel. The role transports patients, visitors, and patient-related items safely and efficiently, while providing detailed verbal handoff communication to the appropriate care team member and confirming patient identification. The Transporter works independently and as part of a team with minimal supervision, uses a smartphone, and may manage transport requests by computer or telephone through General Service dispatch. The position operates motorized patient transport equipment, disinfects equipment after each use, requests maintenance as needed, and returns wheelchairs to designated storage locations. Transporters carry patients who use oxygen, intravenous pumps, wound vacs, or other special equipment; follow isolation precautions and PPE requirements; and confirm precautions using Epic information and a care team member. With direction or assistance from medical care team members, they perform lateral slide transfers using slider boards and sheets and occasionally assist with ceiling-lift slings. They may transport critical care patients accompanied by a nurse or respiratory therapist, or monitor a patient's condition during transport when care staff are not accompanying the patient, recognizing changes that may require an emergency call. The role requires standing and/or walking 10–12 miles per 8-hour shift, frequently pushing or pulling patients weighing up to 200 pounds, and occasionally handling patients weighing up to or exceeding 350 pounds. Work hours may include days, evenings, overnights, weekends, and holidays, with rotating days off. Staff may attend meetings outside their normal schedule and assist in training new employees. At least 80 hours of on-the-job training is required to perform basic job functions.

Requirements

High school diploma or equivalent.
At least three years of customer service experience.
Ability to work independently and in a group setting with minimal supervision.
Exceptional verbal communication, telephone, and interpersonal skills for interacting with patients, guests, and staff.
Ability to communicate professionally and respectfully during high-stress situations.
Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
Strong problem-solving skills.
Exceptional initiative and ability to respond quickly to customer needs in a fast-paced work environment.
Basic computer skills and proficiency in Microsoft Word and Outlook.
Ability to read, write, speak, and understand English.
Ability to stand and/or walk 10–12 miles per 8-hour shift; frequently push or pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
Knowledge and use of a smartphone.

Nice To Haves

One year of previous hospital, clinical, or patient care experience.

Responsibilities

Transport patients, visitors, and patient-related items safely and efficiently.
Provide verbal handoff communication to the appropriate care team member and confirm patient identification at pickup and drop-off.
Manage transport requests using a computer or by telephone through General Service dispatch, as needed.
Safely operate motorized patient transport equipment, disinfect it after each patient use, and request maintenance as needed.
Return wheelchairs to storage locations or designated floors.
Transport patients requiring oxygen, intravenous pumps, wound vacs, or other special equipment, coordinating with the healthcare team and completing an oxygen warning card when required.
Follow medical isolation precautions, protocols, and PPE requirements, confirming precautions using Epic information and a member of the patient’s care team.
Assist with lateral slide transfers using slider boards and sheets, and occasionally assist with connecting or disconnecting ceiling-lift slings, at the direction or with the assistance of care team members.
Provide assistance to patients and visitors as necessary.
Transport critical care patients with nurse and/or respiratory therapist accompaniment when required.
Monitor a patient's condition during transport when a patient care staff member is not accompanying them, recognize changes, and make an emergency call when necessary.
Attend meetings outside the normal work schedule as required and assist in training new employees.