Supv, Transportation

PFG | Performance Good Group•Indianapolis, IN

About The Position

The Transportation Supervisor serves as a field-based operations and safety resource, partnering with customers and transportation teams to identify, investigate, and resolve service-related issues. The role regularly travels to customer locations, conducts Behavioral Based Safety (BBS) observations, coaches delivery drivers, and develops corrective actions to improve service, safety, and operational performance.

Requirements

High school diploma or GED required.
At least 3 years of transportation supervisory experience.
Strong problem-solving and root cause analysis skills.
Experience working directly with customers to resolve operational issues.
Excellent communication, coaching, and relationship-building skills.
Experience conducting driver observations, safety audits, or BBS programs.
Knowledge of DOT, FMCSA, and transportation safety regulations.
Experience leading corrective action and continuous improvement initiatives.
Ability to travel extensively within the assigned region.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Valid Class A CDL driver's license with an acceptable driving record.
Experience performing BBS observations.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Travel regularly to customer locations to investigate transportation and service-related concerns.
Build customer relationships and serve as a primary point of contact for transportation issue resolution.
Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
Ensure compliance with DOT regulations, company safety policies, and customer requirements.
Analyze transportation performance data, identify trends, and recommend process improvements.
Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
Document findings, corrective actions, and follow-up activities in accordance with company standards.
Support continuous improvement initiatives related to safety, quality, and customer satisfaction.