Transportation Supervisor (Full-Time)

Great Lakes Wine and Spirits • Grand Rapids, MI

9d • Onsite

About The Position

Great Lakes Wine & Spirits is hiring a full-time Transportation Supervisor for its warehouse in Grand Rapids. The supervisor oversees daily transportation and warehouse delivery operations, including route execution, shuttle-load handling, customer-door service, returns, safety, employee attendance and performance, and assigned vehicles. The role also supports hiring and discharge processes, payroll and timekeeping, reporting, training, and communication with management and direct reports.

The position works Tuesday through Friday, with start times varying around 5:30 AM. Weekend and holiday shifts may be required depending on business needs. The job is based in a warehouse and may involve driving on the road in all weather conditions. It is physically demanding and requires regularly lifting up to 45 pounds; employees may frequently encounter moving mechanical parts, vibration, and loud noise.

Requirements

• Must be at least 21 years of age.
• Must have a chauffeur license.
• Must have a CDL A or B license with airbrake endorsement.
• At least 2 years of driving experience in CDL box trucks with airbrakes.
• Must be willing to work in all weather conditions.
• Must be willing to take direction and work independently.
• Must be able to regularly lift up to 45 pounds.
• Must have an acceptable driving record.
• Must be able to pass a DOT physical and obtain a DOT card through GLWAS.
• Must pass pre-employment screenings, including a full background check, 10-panel drug test, and agility test.
• Must adhere to the employee policy manual and applicable contracts, signed agreements, and work rules.
• Must cooperate with GLWAS management and staff and follow MLCC rules and regulations applicable to the position.
• Must use alcohol responsibly when related to business activities and maintain a safe driving record.

Nice To Haves

• Hi-Lo experience is preferred.
• Experience operating GPS and handheld devices is helpful and preferred.

Responsibilities

• Open, close, and secure work areas or buildings according to policy.
• Assist shuttle drivers with breaking down and handling inbound and outbound loads.
• Ensure all routes go out, cover routes as needed—including delivering a route—and ensure conditions for successful bidding are met.
• Manage incoming calls and emails and assist with resolving issues.
• Maintain accurate customer information in routing and business systems.
• Support customer satisfaction and efficient route execution, and reconcile routes when needed.
• Monitor and address product returns to the warehouse.
• Monitor and mitigate breakage, overtime, and excessive or inappropriate supply usage.
• Follow required safety and security guidelines, including cleanliness, PPE, biomechanical practices, hazard awareness, Hi-Lo licenses, and prevention of suspicious activity and theft.
• Prepare transfer bills of lading (BOLs) accurately and on time when needed.
• Manage customer-door operations, including sorting product, verifying order accuracy and condition, handing product to recipients, and collecting payment or signatures.
• Survey the work area daily and identify and correct issues that could impede delivery effectiveness or customer-door operations.
• Monitor employee attendance, including reviewing the call-off line, logging attendance, and issuing discipline.
• Maintain working knowledge of relevant union contracts, policy manuals, and essential equipment.
• Maintain timekeeping systems and pertinent payroll and employee information, including verifying punches, approving overtime, and recording leave through daily and weekly inputs.
• Manage hiring and discharge processes for direct reports with support from the Transportation Manager.
• Prepare reports and send them to management.
• Prepare and complete injury and disciplinary forms in a timely manner according to company protocols.
• Train, coach, evaluate, and counsel subordinates to support correct, efficient, and safe performance of assigned work.
• Conduct team meetings on topics delegated by the Transportation Manager.
• Monitor employee engagement, including recognition and accountability for performance.
• Communicate safety guidelines to direct reports and ensure they are followed.
• Ensure vehicles assigned to direct reports are maintained, available, and functioning properly.
• Deliver orders to accounts as needed.

Benefits

• 6 paid holidays.
• Vacation and personal time.
• Competitive health benefit packages, including medical, dental, and vision coverage.
• Eligible for 401(k) contributions upon date of hire.
• Voluntary life insurance and disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed