Transportation Solutions Supervisor

DHL (Supply Chain) • Livonia, MI

1d

About The Position

The Transportation Solutions Supervisor coordinates and supervises daily and weekly activities in an assigned area of a location or operation. The role leads, motivates, trains, and develops the workforce; meets customer and site requirements; participates in continuous improvement as part of the site management team; and helps ensure company policies are followed and a positive work culture is maintained. It oversees inbound and outbound freight movements, including shuttle service between carrier and consignment locations, and supports the launch of new business, including systems and operations.

The supervisor oversees coordinators and/or planners and their customer-shipment activities, including load planning, load-tender receipts, appointment coordination, carrier communications, and shipment planning. The role manages yard and shuttle activities, workload and staffing, and the use and maintenance of tools and equipment. It also supports safe and effective operations, associate development, customer and vendor requirements, performance measurement, and continuous improvement.

Requirements

• Operations background required.
• At least 2 years of logistics or transportation industry experience required.

Nice To Haves

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in a lead, supervisor, or management role preferred.

Responsibilities

• Supervise coordinators and/or planners to deliver customer-shipment objectives, including daily load planning, receipt of load tenders, and coordination of arrival and delivery appointments.
• Oversee coordinators’ communications with internal and external customers and promote consistent communication.
• Direct daily activities to maintain a safe, secure, clean, and fair work environment.
• Provide associate orientation, training, performance reviews, and development as appropriate.
• Ensure associates have access to the tools required for their duties and that tools are routinely inspected and maintained.
• Supervise yard and shuttle activities.
• Lead efforts to improve productivity, prioritizing process effectiveness and then associate-work efficiency.
• Participate in completing workshop action plans and in projects and best-practice sharing and implementation.
• Identify and execute continuous-improvement opportunities that improve financial performance and service levels and enhance value for internal and external customers.
• Plan, manage, and adjust daily workload and staffing to minimize unplanned overtime.
• Ensure shift, daily, and weekly workload planning and volume-forecasting routines are completed, including staffing, equipment, and space planning.
• Build and validate exception route load plans for cost and service using EFMS, Topex, a TMS system, or Red PrairieRoute interactive; expedite requests and honor principal-requested carrier selections.
• Ensure carriers receive exception-based load tenders via 204, fax, or TMS equipment.
• Coordinate appointment acquisition to meet customer delivery requirements.
• Communicate exceptions with internal transportation, customer support, and operations teams, as well as carriers, client transportation teams, and client customer service organizations, to maintain consistent direction and expectations.
• Coordinate carrier pickup times and provide shipment plans to the distribution center.
• Communicate, apply, and enforce company safety, accounting, operational, regulatory, and administrative policies.
• Evaluate performance against job standards, identify root causes of variances, and take corrective action to maximize quality and productivity.
• Communicate standard operating procedures, convey key information in pre-shift meetings, and ensure appropriate shift handoffs.
• Maintain a professional environment in interactions with external customers and vendors, including drivers, dispatchers, and customer representatives.
• Ensure customer issues are escalated and resolved in a timely manner through consistent, frequent communication.
• Execute daily customer and vendor contract requirements, identify accessorial activity outside commercial contracts, and ensure required documentation is completed.
• Participate in collecting performance measurements consistent with customer, vendor, and site requirements.

Benefits

• Competitive wages
• Affordable insurance benefits, including health, dental, vision, and life insurance
• 401(k) plan
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager