Transportation Solutions Supervisor

DHL Supply Chain • Mechanicsburg, PA

7d

About The Position

The Transportation Solutions Supervisor coordinates and supervises daily and weekly activities within an assigned area of a DHL Supply Chain location or operation. The role provides leadership, motivation, training, and development for the workforce; ensures customer and site requirements are met; contributes to continuous improvement; and helps enforce company policies and foster a positive work culture.

The supervisor oversees inbound and outbound freight movements, including shuttle services between carrier and consignment locations, and supports new-business launches across systems and operations. The role supervises coordinators and/or planners responsible for customer shipments, load planning, load tenders, and arrival and delivery appointments. It also ensures effective communication with internal and external customers, provides a safe and orderly work environment, and supports associate orientation, training, performance reviews, and development.

The role plans and adjusts staffing and workloads, oversees yard and shuttle activities, and drives productivity, service, and financial improvements. It involves exception route planning and load-plan validation using transportation systems, carrier coordination, appointment acquisition, shipment planning, customer and vendor communication, contract and accessorial documentation, and performance measurement. The organization describes its environment as business casual and focused on teamwork, associate development, training, and continuous improvement.

Requirements

• Operations background is required.
• At least 2 years of logistics or transportation industry experience is required.

Nice To Haves

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in a lead, supervisor, or management role preferred.

Responsibilities

• Coordinate and supervise daily and weekly activities within the assigned area of the location or operation.
• Provide leadership, motivation, training, and development for the workforce, and support a positive work culture.
• Execute customer and site requirements, participate in continuous improvement, and ensure company policies are followed.
• Oversee inbound and outbound freight movements, including shuttle services between carrier and consignment locations.
• Support new-business launches, including systems and operations.
• Supervise coordinators and/or planners responsible for customer shipments, daily load planning, load tenders, and arrival and delivery appointments.
• Oversee coordinator communications with internal and external customers and promote consistency.
• Direct daily activities to maintain a safe, secure, clean, and fair work environment.
• Deliver associate orientation, training, performance reviews, and development as appropriate.
• Ensure associates have access to the tools needed for their duties and that tools are routinely inspected and maintained.
• Supervise yard and shuttle activities.
• Lead efforts to improve productivity by improving processes and associate work efficiency.
• Participate in workshop action plans, projects, and best-practice sharing and implementation.
• Identify and execute continuous improvement opportunities that improve financial performance and service levels.
• Plan, manage, and adjust daily workload and staffing to minimize unplanned overtime.
• Ensure shift, daily, and weekly workload planning and volume forecasting are completed, including staffing, equipment, and space planning.
• Build and validate exception route load plans for cost and service using EFMS, Topex, a TMS system, or Red PrairieRoute interactive; expedite requests and honor principal-requested carrier selections.
• Ensure carriers receive exception-based load tenders via 204, fax, or TMS equipment.
• Coordinate appointment acquisition to meet customer delivery requirements.
• Communicate exceptions with internal transportation, customer support, and operations teams, as well as carriers, client transportation, and client customer service organizations.
• Coordinate carrier pickup times and provide shipment plans to the distribution center.
• Communicate, apply, and enforce safety, accounting, operational, regulatory, and administrative policies.
• Monitor quality and productivity against job standards, identify performance variances and root causes, and implement corrective action.
• Communicate standard operating procedures, convey key information in pre-shift meetings, and ensure effective shift handoffs.
• Maintain a professional environment with external customers and vendors, including drivers, dispatchers, and customer representatives.
• Ensure customer issues are escalated and resolved in a timely manner through consistent internal and external communication.
• Execute daily customer and vendor contract requirements, identify accessorial activity outside commercial contracts, and ensure required documentation is completed.
• Participate in collecting performance measurements consistent with customer, vendor, and site requirements.

Benefits

• Competitive wages.
• Affordable insurance benefits, including health, dental, vision, and life insurance.
• 401(k) plan.
• Paid vacation.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager