Transportation Supervisor
About The Position
The Transportation Supervisor, under the direction of the Manager, coordinates and schedules the company’s daily transportation fleet operations to ensure efficient, timely, safe, and compliant customer service. The role dispatches company drivers, equipment, and service vehicles for material transport or external services, communicating closely with drivers, customers, and the operations team. It manages schedules, tracks vehicles, resolves service issues, assists with route optimization, and approves work order tickets daily. Duties include transmitting assignments by radio, telephone, or computer and compiling work-progress statistics and reports. The position may require availability after office hours when applicable.
Requirements
- At least 2 years of dispatching experience, preferably in the waste management or transportation industry.
- High school diploma or equivalent.
- At least 1 year of experience using Excel and Word; intermediate to advanced knowledge is preferred.
- At least 1 year of customer service experience.
- At least 1 year of experience reporting financial information to upper management.
Nice To Haves
- Additional training or certification in logistics or transportation management.
- Bilingual in English and Spanish.
Responsibilities
- Use Office 365 and online dispatch portals to schedule and dispatch drivers and service vehicles according to customer requests and specifications.
- Relay work orders, messages, and information among drivers, supervisors, and field inspectors by telephone or two-way radio.
- Prepare daily routes and create work orders using routing software.
- Communicate with customers and supervisors to address service questions, problems, and requests.
- Monitor personnel and equipment locations and utilization to coordinate services and schedules.
- Record and maintain files of customer requests, completed work or services, and other dispatch information.
- Handle service interruptions, vehicle breakdowns, and other operational issues, providing real-time solutions to minimize disruption and complete deliveries on time.
- Determine the types and amounts of equipment, vehicles, materials, or personnel needed for work orders and specifications.
- Manage difficult customer situations and solicit feedback to improve service.
- Collect plant data and compile reports on volume, daily accidents, and hours of service for upper management.
- Collect information from Driver’s Daily Route sheets and enter mileage into a spreadsheet.
- Send manifests upon request and contact COD customers to schedule service.
- Ensure compliance with DOT regulations and safety policies, and monitor driver hours to prevent HOS violations.
- Operate office machines such as copiers, scanners, and fax machines.
- Approve work order tickets daily.
- Handle multiple assignments, work independently and in a team, and troubleshoot and solve problems.
- Perform other duties as assigned.
Benefits
- Market-based competitive hourly pay, annual performance reviews, and potential pay increases based on company and individual performance.
- Choice of one of three medical plans.
- Dental coverage.
- Vision coverage.
- 401(k) with 5% company match.
- Training programs and advancement opportunities in wastewater operations and environmental services.
- PTO accruing from day one.
- Floating holidays and company-paid holidays.
- Company-paid life insurance.
- Company-paid disability insurance.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
