Transportation Solutions Supervisor

DHL (Supply Chain) • Hampden Township, PA

8d

About The Position

The Transportation Solutions Supervisor coordinates and supervises daily and weekly activities within an assigned area, leading, motivating, training, and developing the workforce. The role executes customer and site requirements, supports continuous improvement as part of the site management team, enforces company policies, and helps foster a positive work culture. It oversees inbound and outbound freight movements, including shuttle services moving customer orders and manufactured inventory between carrier and consignment locations, and supports new-business launches involving systems and operations.

The supervisor oversees transportation coordinators and/or planners, shipment planning, load tenders, appointments, carrier communications, yard and shuttle activities, workload and staffing plans, and customer and vendor requirements. The role promotes safe and effective operations, associate development, service quality, productivity, and financial performance.

Requirements

• Operations background required.
• At least 2 years of logistics or transportation industry experience required.

Nice To Haves

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in a lead, supervisor, or management role preferred.

Responsibilities

• Supervise coordinators and/or planners in meeting customer shipment objectives, including daily load planning, receipt of load tenders, and appointment coordination.
• Oversee coordinators’ communication with internal and external customers and promote consistency.
• Direct daily activities to maintain a safe, secure, clean, and fair work environment.
• Provide associate orientation, training, performance reviews, and development as appropriate.
• Ensure associates have access to the tools needed for their duties and that tools are routinely inspected and maintained.
• Supervise yard and shuttle activities.
• Lead efforts to improve productivity by improving processes and the effectiveness and efficiency of associate work.
• Participate in workshop action plans, projects, and best-practice sharing and implementation.
• Identify and execute continuous-improvement opportunities that improve financial performance and service levels.
• Plan, manage, and adjust daily workload and staffing to minimize unplanned overtime.
• Ensure shift, daily, and weekly workload planning and volume forecasting routines are completed, including staffing, equipment, and space planning.
• Build and validate exception route load plans for cost and service using EFMS, Topex, a TMS system, or Red PrairieRoute interactive; expedite requests and honor principal-requested carrier selections.
• Ensure carriers receive exception-based load tenders via 204, fax, or TMS equipment.
• Coordinate appointment acquisition to meet customer delivery requirements.
• Communicate exceptions with internal transportation, customer support, and operations teams, as well as external carriers, client transportation, and client customer service organizations.
• Coordinate carrier pickup times and provide shipment plans to the distribution center.
• Communicate, apply, and enforce company safety, accounting, operational, regulatory, and administrative policies.
• Evaluate performance against job standards, identify root causes of variances, and implement corrective action to maximize quality and productivity.
• Communicate standard operating procedures, share key information during pre-shift meetings, and ensure appropriate shift handoffs.
• Maintain a professional environment in interactions with drivers, dispatchers, customer representatives, and other external customers and vendors.
• Ensure frequent and consistent communication during customer interactions and that coordinators escalate and resolve issues promptly.
• Execute daily customer and vendor contract requirements, identify accessorial activity outside commercial contracts, and ensure required documentation is completed.
• Participate in collecting performance measurements consistent with customer, vendor, and site requirements.

Benefits

• Competitive wages.
• Affordable insurance benefits, including health, dental, vision, and life insurance.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed