Transportation Shuttle Supervisor

TransWest Mobility • Sunnyvale, CA

1d

About The Position

The Transportation Shuttle Supervisor dispatches drivers to site locations, assists with vehicle safety checks, and ensures timely, smooth route pull-outs. The supervisor monitors shuttle operations during peak arrival and departure times and may fill in as a driver during emergencies. They ensure vehicles are fueled, ready for dispatch, and secured at the off-site parking location, and conduct field audits to verify service-level and driver compliance. The role also includes coaching drivers on performance and safety using technology and tracking systems.

The supervisor provides front-line oversight to drivers, program support staff, and other staff assigned to the Shuttle Transportation Program, representing supervisory responsibility for 15 or more employees. They oversee a fleet of 20 or more shuttle vehicles and support vehicles, coordinate vehicle assignments and maintenance, support timely and safe service, and work with the Operations Manager on fleet management and staffing coverage. The position also involves monitoring operations and customer service in the field, maintaining records and supplies, and assisting with workplace crash and injury investigations.

Requirements

• At least 2 years of experience in a lead or supervisory role.
• At least 2 years of driving experience in shuttle, routed, or point-to-point transportation using a vehicle with a GVWR of 10,000 pounds or greater.
• Experience using Microsoft Office Suite.
• Must be at least 21 years of age.
• Acceptable Motor Vehicle Record.
• CDL Class A, B, or C license.
• Passenger Endorsement.
• Current, active DOT Medical Card.

Responsibilities

• Dispatch drivers to site locations and assist with vehicle safety checks to ensure smooth, timely pull-outs.
• Monitor shuttle operations during peak arrival and departure times; fill in for a driver during emergencies when required.
• Ensure vehicles are fueled, ready for dispatch, and secured at the off-site parking location before or at the end of the shift.
• Conduct field audits to ensure driver compliance with service levels and coach drivers on performance and safety using technology and tracking systems.
• Provide front-line supervision to drivers, program support staff, and other staff assigned to the Shuttle Transportation Program, with supervisory responsibility for 15 or more employees.
• Ensure all shuttle routes pull out efficiently and start on time while maintaining safe service.
• Assign available vehicles to routes, ensure external signage is current, and confirm drivers have required supplies and paperwork.
• Work with the Operations Manager on fleet management and asset movement.
• Oversee a fleet of 20 or more shuttle vehicles and support vehicles; review fleet condition daily and help schedule repairs as determined by the Operations Manager.
• Ensure the fleet is clean by working with drivers to schedule and perform cleaning activities.
• Oversee ordering and procurement of equipment and supplies, and ensure shuttles are stocked with required supplies, schedules, and informational materials.
• Work with the Operations Manager to cover scheduled and unscheduled absences when a driver does not check in on time.
• Gather data and update shuttle operations records as needed.
• Conduct on-the-road observations to monitor on-time performance, operations, customer service, and safe driving; document and follow up on concerns.
• Assist with workplace crash and injury investigations and ensure adherence to safety standards and safe workplace practices.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO), accruing in accordance with company policy, with eligibility to accrue up to 80 hours annually and increased accrual opportunities based on years of service.
• One paid personal day annually.
• Seven company-observed holidays, with holiday pay for eligible non-exempt team members.
• $5,000 sign-on bonus for full-time team members working 30 or more hours, or $2,500 for part-time team members working 20 or more hours.
• Quarterly Safety Performance Bonus opportunity for team members who meet established safety program requirements.
• Paid DOT medical card and physicals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed