Transportation Shuttle Supervisor

TransWest Mobility • Sunnyvale, CA

1d • $35 - $39

About The Position

The Transportation Shuttle Supervisor dispatches drivers to site locations, assists with vehicle safety checks, and ensures smooth, timely route pull-outs. The role monitors shuttle operations during peak arrival and departure times and may fill in for a driver on an emergency basis. The supervisor ensures vehicles are fueled, ready for dispatch, and secured at the off-site parking location before or at the end of the shift.

The supervisor conducts field audits to ensure drivers comply with service standards and provides coaching related to driver performance and safety using technology and tracking systems. The position provides frontline supervision to drivers, program support staff, and other staff assigned to the Shuttle Transportation Program, with supervisory responsibility for 15 or more employees, and oversees a fleet of 20 or more shuttle vehicles as well as support vehicles.

The role works with the Operations Manager on fleet management, asset movement, vehicle repairs, and coverage for driver absences. It also supports route readiness, vehicle and supply management, recordkeeping, field observations, and workplace incident investigations. Compensation is $35.00–$38.75 per hour, depending on years of experience, CDL class, and endorsements.

Requirements

• At least 2 years of experience in a lead or supervisory role.
• At least 2 years of driving experience in shuttle, routed, or point-to-point transportation using a vehicle with a GVWR of 10,000 or greater.
• Experience using Microsoft Office Suite.
• Must be at least 21 years of age.
• Acceptable Motor Vehicle Record.
• CDL Class A, B, or C license.
• Passenger endorsement.
• Current, active DOT medical card.

Responsibilities

• Dispatch drivers to site locations and assist with vehicle safety checks to ensure smooth, timely route pull-outs.
• Monitor shuttle operations during peak arrival and departure times.
• Ensure vehicles are fueled, ready for dispatch, and secured at the off-site parking location before or at the end of the shift.
• Fill in for a driver on an emergency basis when required.
• Conduct field audits to ensure driver compliance with service levels and provide coaching on driver performance and safety using technology and tracking systems.
• Provide frontline supervision to drivers, program support staff, and additional staff assigned to the Shuttle Transportation Program, representing supervisory responsibility for 15 or more employees.
• Ensure efficient pull-out of all shuttle routes at the beginning of each shift so service starts on time and remains efficient and safe.
• Assign available vehicles to routes, ensure external signage is current, and confirm drivers have necessary supplies and documentation.
• Work with the Operations Manager on fleet management and movement of assets.
• Oversee a fleet of 20 or more shuttle vehicles and support vehicles.
• Review fleet condition daily and assist in scheduling repairs as determined by the Operations Manager.
• Ensure the fleet is clean by working with drivers to schedule and perform cleaning activities.
• Oversee ordering and procurement of equipment and supplies, ensuring staff and daily operations have what they need and shuttles are stocked with required supplies, schedules, and informational materials.
• Work with the Operations Manager to cover scheduled and unscheduled absences when a driver does not check in on time.
• Assist with gathering data and updating shuttle operations records as needed.
• Conduct on-the-road observations at various system locations, monitoring on-time performance, shuttle operations, customer service, and safe driving; document and follow up on concerns.
• Assist in investigating workplace crashes and injuries and ensure adherence to safety standards and safe workplace practices.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO), accruing according to company policy, with eligibility to accrue up to 80 hours (10 days) annually and increased accrual opportunities based on years of service.
• One paid personal day annually: 8 hours for full-time Team Members and 4 hours for part-time Team Members.
• Seven company-observed holidays, with holiday pay for eligible non-exempt Team Members.
• $5,000 sign-on bonus for full-time Team Members working 30 or more hours; $2,500 for part-time Team Members working 20 or more hours.
• Quarterly Safety Performance Bonus opportunity for Team Members meeting established safety program requirements.
• Paid DOT medical card and physicals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed