Transportation Operations Manager

NFI Industries•Ontario, CA

About The Position

The Transportation Operations Manager oversees facility operations and subordinate staff, ensuring freight is loaded and unloaded according to established safety and cost standards. The role plans, assigns, supervises, and evaluates employee workloads and interfaces with terminal staff at all levels. In coordination with the Transportation Manager, this position develops plans for efficient, cost-effective use of equipment and personnel and oversees logistics, asset management, regulatory compliance, productivity, planning, problem solving, and project management. The role manages customer pickup and delivery requirements, equipment utilization, staffing and labor planning, and operational performance. It also contributes to financial awareness and planning, including budgeting, forecasting, and reviewing financial reports. The manager supports hiring, onboarding, training, employee relations, performance management, and employee development, while modeling company values. The Transportation Operations Manager promotes safe, clean, and efficient work areas; supports safety initiatives; maintains compliance with applicable corporate, DOT, OSHA, and FDA standards; conducts safety observations; oversees accident investigations and corrective actions; and coordinates equipment maintenance with local vendors or fleet partners. The listed base salary range is $72,082.92–$96,110.56, with eligibility for an annual discretionary bonus targeted at 10%.

Requirements

At least 5 years of supervisory experience in a supply chain industry.
Experience with applications such as TMW and People Net.
Working knowledge of Microsoft Office applications.
Working knowledge of transportation and mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations, and willingness to become certified in one or more of these areas as necessary.
Ability to work in a fast-paced environment.
Ability to handle changing priorities and use good judgment in stressful situations.
Excellent talent management and team-building skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills, particularly with external clients.
Excellent analytical and mathematical skills.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and to access all areas of the building without limitations.

Nice To Haves

Bachelor’s degree in Supply Chain, Business, or a related field preferred.
Experience with seasonal workforces is a plus, but not required.
Bilingual English/Spanish skills preferred at select locations.

Responsibilities

Manage day-to-day facility operations and subordinate staff, including supervisors, coordinators, clerks, spotters, and drivers.
Develop a strategic plan with the Transportation Manager for efficient, cost-effective use of equipment and personnel.
Oversee asset management, delivery and logistics, regulatory compliance, productivity improvement, planning, organization, problem solving, project management, and communication with top-level management.
Ensure customer pickup and delivery requirements meet customer standards.
Audit compliance with internal and external standard operating procedures.
Ensure equipment is used efficiently.
Partner with other leaders to balance labor and maintain appropriate staffing levels.
Analyze workload in relation to labor hours and equipment.
Plan long-term labor needs using sales, forecasts, and historical data.
Recommend programs to improve transportation operations to the Transportation Manager.
Understand how day-to-day decisions affect financial outcomes and develop familiarity with budgeting, forecasting, general ledger, Flash, and profit-and-loss reporting.
Communicate service issues, upcoming workload, and other pertinent company information to appropriate personnel.
Ensure appropriate staffing and support hiring initiatives.
Ensure new employees are onboarded, complete required paperwork, and follow a structured training schedule.
Communicate project goals and individual performance goals that support operational success.
Maintain sound human resources practices with direct reports and ensure adherence to corporate and department policies and procedures.
Work with the Transportation Manager and Human Resources to resolve employee relations issues, discipline actions, problems, and terminations.
Provide feedback, coaching, guidance, and recognition to support employee skill development.
Participate actively in employee development and talent selection.
Model the department’s support of the corporate mission, vision, and values.
Coach employees and provide performance feedback; prepare and present formal appraisals and make recommendations on and approve annual compensation increases.
Pursue self-development and stay current on relevant information, tools, and systems.
Ensure work areas are safe, clean, and efficient to meet service standards.
Support and participate in safety initiatives.
Implement safety and sanitation schedules to maintain compliance with corporate, DOT, OSHA, and FDA standards.
Conduct safety observations to coach employees on safety procedures.
Oversee accident investigations, assess root causes, and implement improvements to prevent associate incidents and injuries.
Manage equipment and coordinate its maintenance with local vendors and/or fleet partners.