Transportation Operations Manager

WM•Visalia, CA

2d•Onsite

About The Position

The Operations Manager leads the onboarding, development, coaching, mentoring, and performance management of drivers and helpers assigned to their location. This hands-on, adaptable leadership role also influences the broader team and supports collaboration, accountability, and strong operational execution. The position focuses on transportation and logistics operations, safety, efficiency, data-driven improvement, and consistent communication with frontline employees, peers, and leadership. The role operates in a combination of office and plant/field environments and routinely uses standard office equipment. The stated expected base pay range is $71,190–$76,500, with eligibility for incentive pay. The specific salary may be influenced by experience, education, training, certifications, qualifications, and work location.

Requirements

Associate degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver’s license upon hire.
At least two years of people-management experience.
Strong background in transportation and logistics.
Ability to coach and develop frontline employees and influence the broader team.
Ability to adapt to changing priorities and contribute hands-on to operational needs.
Strong understanding of transportation and logistics operations, with a focus on safety, efficiency, accountability, and consistent execution.
Ability to analyze performance, identify trends, and drive improvement opportunities.
Strong relationship-building and communication skills across frontline employees, peers, and leadership.

Nice To Haves

Bilingual capability is strongly preferred.
Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
Meet with new frontline employees daily to maintain consistent communication and support onboarding.
Provide timely and consistent touchpoints with frontline employees and regularly review best practices to improve daily performance.
Understand and support frontline employees’ career goals and progress.
Identify improvement opportunities and work with frontline employees to support their continued success.
Practice coaching conversations, seek feedback on them, and lead by example.
Make safety practices paramount and teach employees to understand and follow the WM Way.
Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies such as the Department of Transportation.
Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Adapt to changing priorities and step in as needed to support the operation.