Operations Manager - Secure Transportation

GardaWorld•Knoxville, TN

23h

About The Position

GardaWorld Cash is seeking an Operations Manager to oversee daily cash processing operations and lead a team delivering accurate, secure, and efficient service. The role combines leadership, problem-solving, and operational expertise to maintain performance, quality, security, and compliance standards. The Operations Manager leads supervisors and operational teams in a secure cash-processing environment, overseeing processing of cash, coin, checks, ATM settlements, and change orders. The role monitors productivity, quality, and service levels; supports operational and financial goals; resolves operational issues and discrepancies; manages staffing; develops employees; and supports customer relationships. The manager may also assume site leadership responsibilities when needed.

Requirements

At least 3 years of leadership experience managing teams in operations, manufacturing, logistics, production, banking, or other high-volume processing environments.
Proven ability to motivate employees, manage performance, and drive results.
Strong organizational, problem-solving, and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
High school diploma or GED.

Nice To Haves

Experience in cash handling, cash vault operations, banking operations, armored transportation, or a secure processing environment.
Bachelor's degree in Business, Operations Management, Finance, or a related field.
Experience managing supervisors or multiple operational teams.

Responsibilities

Lead and develop supervisors and operational teams in a secure cash-processing environment.
Oversee daily processing of cash, coin, checks, ATM settlements, and change orders.
Ensure work is completed accurately, efficiently, and on schedule.
Monitor productivity, quality, and service levels while driving continuous improvement.
Partner with site leadership to achieve operational and financial goals.
Investigate and resolve operational issues, discrepancies, and balancing exceptions.
Recruit, train, coach, and develop employees.
Create schedules and manage staffing to support business demands.
Foster a culture of accountability, safety, security, and teamwork.
Ensure compliance with company policies, customer requirements, and audit standards.
Support customer relationships and represent the operation during meetings and discussions.
Step into site leadership responsibilities when needed.