Operations Manager - Transportation

GardaWorld•Birmingham, AL

About The Position

The Operations Manager oversees site functions and activities to meet operational goals, participates in site budget and goal planning, and works to ensure high-quality, cost-effective service. The role requires prior cash logistics experience, P&L management experience, strong leadership and communication skills, and the ability to prepare and analyze financial data. A thorough understanding of DOT guidelines is preferred. The manager is responsible for employee hiring and development, including interviewing, processing, training, coaching, counseling, discipline, and recognition. The role also involves leading staff meetings, developing cross-training coverage, conducting weekly audits, reviewing departmental reports for accuracy and contractual compliance, and ensuring payroll and other employee-related reports are completed accurately and on time. The position requires proficiency with the Money Manager System and knowledge of coin room tasks and procedures. The manager reports serious operational problems to senior management, communicates issues that may affect customer service to Client Services, and works with ATSIIS Support to resolve system problems. Training courses may be required to improve job performance. The role may require a commercial driver’s license, a satisfactory driving record, and weapons permits or licenses, as applicable.

Requirements

Minimum 3–5 years of operations management experience.
Prior cash logistics experience.
P&L management experience and ability to prepare and analyze key financial data reports.
Excellent leadership experience.
Bachelor’s degree in Business Management or a comparable combination of education and work experience.
Good working knowledge of Microsoft Office for Windows, including Outlook, Word, Excel, PowerPoint, and Access.
Excellent written and verbal communication and interpersonal skills, with the ability to adjust to all levels of personnel.
Ability to multitask, stay organized, set priorities, and meet deadlines.
Familiarity with applicable work rules and labor agreements, Company employee and safety handbooks, Federal Motor Carrier Safety Regulations, and other required documents.
May be required to have and maintain a valid Commercial Driver’s License with no air-brake restrictions at branches with vehicles over 26,001 lbs.
Must maintain a valid driver’s license with a satisfactory driving record.
May be required to obtain and maintain weapons permits and licenses and carry weapons while performing essential job functions.

Nice To Haves

Thorough understanding of DOT guidelines.
Strong knowledge of armored operations, currency processing, and bank operations.

Responsibilities

Manage site functions and activities to meet specific goals.
Participate in site budget and goal planning.
Monitor quality reports, productivity measurements, and expense analyses to ensure high-quality, cost-effective service.
Advocate for and support high quality standards.
Interview, process, and train employees.
Reward, coach, counsel, and discipline employees.
Conduct regular staff meetings to gather feedback on important issues and departmental concerns.
Develop a cross-training matrix that provides adequate backup for all positions.
Conduct weekly audits of function activities to ensure quality standards are met.
Review departmental reports to confirm daily work is processed accurately and in accordance with contractual obligations.
Ensure payroll, incentives, workers’ compensation, and accident reports are completed accurately and on time.
Master the Money Manager System and maintain proficiency in coin room tasks and procedures.
Report serious operational problems to senior management.
Communicate operational problems that might compromise customer service to the Client Services group.
Analyze system problems and liaise with ATSIIS Support to resolve them in a timely manner.
Attend training courses as required to improve job performance.