Transportation Logistics Specialist
About The Position
The Transportation Logistics Specialist supports transportation and supply chain operations by monitoring shipment activity, managing exceptions, and coordinating recovery efforts when disruptions occur. The role works with carriers, warehouses, transportation planners, and internal stakeholders to maintain service levels and help ensure shipments reach their destinations on time. Responsibilities include tracking shipments and maintaining accurate records in a Transportation Management System (TMS); investigating disruptions; resolving delivery, pickup, appointment, and carrier-service issues; coordinating corrective actions and escalations; supporting expedited transportation, load tendering, re-tendering, and load recovery; and contributing to service-performance tracking and continuous improvement. This is a contract position based fully onsite in Orrville, Ohio.
Requirements
- At least 1 year of transportation, logistics, supply chain, or operations experience.
- Understanding of shipment lifecycles, carrier operations, pickups, and deliveries.
- Experience managing transportation exceptions and service disruptions.
- Strong problem-solving and communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Outlook and Excel.
Nice To Haves
- Bachelor's degree.
- Experience within a 3PL, freight brokerage, carrier, or consumer packaged goods (CPG) environment.
- Transportation Management System (TMS) experience.
- Carrier management experience.
- Load tendering, re-tendering, or freight recovery experience.
- Experience analyzing transportation KPIs and root causes.
Responsibilities
- Monitor shipments and identify delays, missed pickups, and delivery issues.
- Investigate transportation disruptions with carriers and internal partners.
- Provide shipment updates and status visibility to key stakeholders.
- Maintain accurate shipment information in the Transportation Management System (TMS).
- Resolve late deliveries, missed pickups, appointment changes, and carrier service failures.
- Coordinate corrective actions with carriers, warehouses, and customer teams.
- Escalate high-risk transportation issues when necessary.
- Support expedited transportation solutions to protect service levels.
- Assist with load tendering and re-tendering activities.
- Support load recovery after carrier rejections or service failures.
- Coordinate with transportation planners to ensure shipment coverage.
- Help maintain continuity of transportation operations during disruptions.
- Document root causes, corrective actions, and shipment outcomes.
- Track transportation service metrics and performance indicators.
- Identify recurring service issues and support preventive solutions.
- Contribute to on-time delivery and customer satisfaction initiatives.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance, including voluntary Life and AD&D coverage for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
