Transportation Logistics Operator- Bilingual (Korean/ English)

Woongjin•San Diego, CA

About The Position

WOONGJIN INC. is seeking a Transportation Logistics Operator to coordinate shipment delivery appointments and support daily logistics operations. The role communicates with major retail customers, carriers, and internal transportation teams to manage shipment schedules, track deliveries, address issues, and maintain accurate records. The posting identifies a Korean/English bilingual opening and also mentions a separate English/Spanish bilingual opening.

Requirements

High school diploma or equivalent.
Strong communication and customer service skills.
Fluent in English and Korean for one opening; the posting also lists an English/Spanish bilingual opening.
Excellent organization and time management.
Attention to detail and accuracy.
Shipment tracking and appointment scheduling skills.
Problem-solving and issue-resolution skills.
Strong follow-up and multitasking abilities.
Proficiency in Microsoft Excel, Outlook, and Word.
Ability to work in a fast-paced environment.
Experience working with carriers, customers, and internal teams.
Ability to manage multiple shipments and meet deadlines.
Strong written and verbal communication skills.

Nice To Haves

3–6 years of experience in logistics, transportation, and customer service preferred.
Experience scheduling delivery appointments preferred.
Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s.

Responsibilities

Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s.
Communicate with customers, carriers, and internal transportation teams about shipments and delivery schedules.
Request, confirm, and update delivery appointments through customer portals.
Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
Prepare and review appointment confirmations.
Track inbound and outbound shipments and provide customers with accurate estimated arrival times.
Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
Enter and maintain accurate shipment and customer information in the internal system.
Respond to customer emails and phone calls professionally and promptly.
Escalate urgent transportation or customer issues to the appropriate departments.
Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
Follow up with carriers to ensure appointments are met and deliveries are completed.
Build strong relationships with key customers and transportation partners.
Support the logistics team with daily operational tasks.