Sr. Logistics Operation Specialist- Bilingual (Korean/English)

Woongjin • Torrance, CA

1d

About The Position

The Sr. Logistics Operation Specialist coordinates full truckload (FTL) transportation operations to ensure efficient, on-time service. The role develops and maintains relationships with carriers, customers, and logistics partners; negotiates freight rates while balancing profitability and service quality; and monitors shipments to resolve delays, claims, service issues, and other operational challenges. The specialist collaborates with internal operations, dispatch, customer service, and accounting teams, provides guidance and performance feedback to team members, supports process improvements and special projects, and completes management-requested administrative work and reporting. Other duties may be assigned.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Proficiency with Microsoft Office Suite or related software.
• Bachelor’s degree, or an equivalent combination of education and experience.
• At least 4 years of experience in the freight forwarding, trucking, or logistics industry is preferred.

Nice To Haves

• Bilingual Korean and English proficiency, preferred due to frequent communication with Korean-speaking clients and partners in the U.S. and Korea.
• Supervisory experience preferred.
• At least 4 years of experience in freight forwarding, trucking, or logistics industry preferred.

Responsibilities

• Coordinate overall FTL transportation operations to ensure efficient and on-time service.
• Develop and maintain strong relationships with carriers, customers, and logistics partners.
• Negotiate freight rates while maximizing profitability and maintaining service quality.
• Monitor shipments and resolve service issues, delays, claims, and operational challenges in a timely manner.
• Collaborate with operations, dispatch, customer service, and accounting to support daily business activities.
• Provide guidance, support, and timely performance feedback to team members.
• Assist with process improvement initiatives and special projects as assigned.
• Support administrative tasks and reporting requested by management.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior