Transportation Lead Dispatcher

CTI, Inc.•Marana, AZ

6d•Onsite

About The Position

CTI, Inc. is seeking a motivated Lead Dispatcher for its Marana, Arizona team. The role leads and supports dispatchers while coordinating transportation, supporting daily operations, providing customer service, and helping ensure timely commodity deliveries. The position is based at the Marana terminal and is scheduled for a swing shift unless management specifies otherwise. The Lead Dispatcher works with drivers, managers, customers, and the Maintenance Department to maintain effective dispatch operations, equipment readiness, and a safe working environment. CTI describes a supportive environment with opportunities for career growth. The company is an Equal Opportunity Employer and promotes a drug- and alcohol-free workplace through mandatory pre-employment and ongoing random testing. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least one year of dispatch experience is required; transportation, logistics, or trucking experience is preferred.
At least one year of customer service experience is required.
Knowledge of Arizona and New Mexico areas.
Self-motivation, organization, multitasking, and the ability to thrive in a fast-paced, dynamic environment.
Strong communication skills and the ability to learn new programs quickly.
Excellent analytical and problem-solving skills.
Ability to read, write, and interpret English-language documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate and understand information verbally and in writing.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, including calculations involving American money and units of weight, volume, and distance.
While performing the job, regularly sit, use hands and fingers, see, hear, and speak.
May occasionally be exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals or substances.

Nice To Haves

Bilingual English/Spanish skills preferred.
High school diploma or equivalent preferred.
Dispatch experience in transportation, logistics, or trucking preferred.

Responsibilities

Lead and support dispatchers by setting expectations and shift goals, monitoring performance, and providing coaching and feedback.
Conduct training discussions and cross-train dispatchers on applicable lanes, procedures, and operational responsibilities.
Coordinate dispatcher schedules, lane assignments, and rotations to maintain coverage and workflow.
Monitor dispatch operations, including preloads, yard activity, equipment availability, and truck and trailer movement.
Monitor driver activity, delivery times, logs, and on-time performance in support of efficiency and compliance with company and DOT requirements.
Review dispatcher calls and address customer concerns or service issues promptly and professionally.
Monitor and audit railcar activity and customer-specific transportation requirements to ensure accurate tracking and service.
Partner with management on employee performance, training needs, disciplinary matters, performance reviews, and employee-development recommendations.
Place customer orders and coordinate commodity loading and delivery.
Develop precise schedules to meet shipping dates and ensure on-time deliveries.
Plan and schedule qualified drivers for loads with the dispatch team.
Cross-train in each dispatch division and respond to unforeseen operational challenges.
Coordinate communication among drivers, managers, and customers.
Collaborate with the Maintenance Department to help maintain equipment.
Follow company safety rules and regulations to maintain a safe working environment.
Perform other duties as assigned.