Transportation Lead Dispatcher

CTI, Inc.•Marana, AZ

8d•Onsite

About The Position

CTI, Inc. is seeking a Lead Dispatcher for its Marana, Arizona terminal. The role leads and supports dispatchers while coordinating transportation and daily operations in a fast-paced, high-volume environment. The Lead Dispatcher helps ensure customer service, operational efficiency, regulatory compliance, and timely commodity deliveries. The position works a swing shift unless management specifies otherwise.

Requirements

At least one year of dispatch experience; transportation, logistics, or trucking experience is preferred.
At least one year of customer service experience.
Knowledge of the Arizona and New Mexico areas.
Self-motivated, organized, and able to multitask in a fast-paced, dynamic environment.
Strong communication, analytical, and problem-solving skills.
Ability to learn new programs quickly.
Ability to read, write, and interpret English-language documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate and understand information verbally and in writing.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to calculate using American money, weight, volume, and distance measurements.
Regularly required to sit, use hands and fingers, see, hear, and speak.
May occasionally be exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals or substances.

Nice To Haves

Bilingual English/Spanish.
High school diploma or equivalent.

Responsibilities

Set expectations and shift goals for dispatchers, monitor performance, and provide coaching and feedback.
Conduct training discussions and cross-train dispatchers on lanes, procedures, and operational responsibilities.
Coordinate dispatcher schedules, lane assignments, and rotations to maintain coverage and workflow.
Monitor daily dispatch operations, including preloads, yard activity, equipment availability, and truck and trailer movement.
Monitor driver activity, delivery times, logs, and on-time performance to support efficiency and compliance with company and DOT requirements.
Review dispatcher calls and address customer concerns or service issues professionally and promptly.
Monitor and audit railcar activity and customer-specific transportation requirements for accurate tracking and service.
Work with management on employee performance, training needs, disciplinary matters, performance reviews, and development recommendations.
Place customer orders and coordinate commodity loading and delivery.
Create schedules that meet shipping dates and support on-time deliveries.
Plan and schedule qualified drivers for loads with the team.
Cross-train in each dispatch division.
Respond to unforeseen operational challenges and keep operations on track.
Communicate with drivers, managers, and customers to support seamless workflow.
Collaborate with the Maintenance Department to maintain equipment.
Follow company safety rules and regulations and maintain a safe working environment.
Perform other duties as assigned.