Remote Transportation Care Coordinator

ACC PREMIERE•, PA

5d•$12 - $12•Remote

About The Position

ACC Premiere is hiring a remote Transportation Care Coordinator to support members arranging non-emergency medical transportation. The role handles high volumes of inbound and outbound calls from members and facilities, helping ensure members can access healthcare appointments through reliable, technology-enabled transportation services. The coordinator provides customer service, identifies suitable transportation options, and handles escalated or complex interactions. The position is remote and requires a dedicated, quiet home office with adequate workstation space, a stable high-speed internet connection that can be hardwired to the laptop, and three available power connections. Employees are expected to maintain the availability, professionalism, and focus of an on-site work environment; remain reachable and participate in video or phone meetings during scheduled hours; and make appropriate caregiving arrangements. Personal disruptions and leaving the home office for personal reasons during scheduled work hours are not permitted outside scheduled lunch or break times. The role is full-time, with an eight-hour shift and first- or second-shift schedules, including mid-mornings and afternoons after training. Schedules include a weekend shift, are assigned during the interview process, and remain permanent. Breaks are assigned by the client and may change daily. Training includes systems training, live remote training, and dayshift training; 100% attendance is required during the training period.

Requirements

High school education level is listed.
Excellent written and verbal communication skills, with clarity and courtesy in internal and external interactions.
Adaptability, openness to change, willingness to take on new challenges, and willingness to learn and grow.
Professionalism, a positive attitude, and respect toward colleagues and clients.
Accountability for tasks and responsibilities, including meeting deadlines, delivering quality work, adhering to schedules, and proactively addressing issues.
Ability to attend all training sessions; 100% attendance is required during the training period.
Ability to work an eight-hour full-time shift that includes a weekend shift.
Ability to maintain a dedicated, quiet home office, a hardwired stable high-speed internet connection, and three power connections.
Ability to remain reachable and participate in video or phone meetings during scheduled work hours.
Ability to work a 40-hour week without leaving the home office for personal reasons outside scheduled lunch or break times, and to maintain appropriate caregiving arrangements.

Nice To Haves

At least 2 years of customer service experience in a call center environment.
Experience diagnosing and troubleshooting technology.
Healthcare scheduling, customer service, and/or call center experience.

Responsibilities

Handle high volumes of inbound and outbound calls from members and facilities about scheduling non-emergency medical transportation.
Deliver exceptional customer service while handling escalated or complex member interactions.
Consult with members to understand their needs and identify appropriate transportation options.
Communicate clearly and professionally using strong verbal communication skills.
Adapt interactions to support members with a wide range of personalities, needs, and situations.
Use positive, empathetic language and represent the company professionally.
Take ownership of tasks and responsibilities, meet deadlines, deliver quality work, adhere to schedules, and proactively address issues.