Transportation Assistant (Passenger)

Pacific Air Forces • Andersen Air Base, GU

1d

About The Position

The Transportation Assistant (Passenger) provides passenger travel services for Department of Defense-sponsored travelers using an Air Mobility Command passenger terminal for travel to locations within the continental United States and overseas. The position performs passenger transportation duties, determines travel eligibility under DoD guidance and the DoD Foreign Clearance Guide, and screens passengers and baggage for prohibited items using X-ray and magnetometer equipment. Screening must comply with applicable DoD, FAA, FAR, TSA, DOT, IATA, and AMC requirements.

The assistant provides information about passenger movement and prepares related reports for headquarters and other organizations. The position reviews flight- and shift-personnel actions for accuracy and compliance, maintains and prints the space-available register every other day, and processes special-category and unique passengers under applicable DoD guidance and the Defense Transportation Regulation. It also coordinates with the installation Protocol Office when needed to support passenger entitlements, honors, or accords. Categories include distinguished visitors, Blue Bark travelers, human-remains escorts, Coin Assist passengers, Medal of Honor recipients, next of kin of very seriously ill people, wounded warriors, deportees, stowaways, passengers with disabilities, large-bodied passengers, and prisoners and guards.

This is a Mission Essential position performing a Mission Critical Function. The employee must obtain and maintain a Secret clearance, pass a pre-employment physical, and pass initial and periodic short-notice drug testing. The role may require an uncommon tour of duty, including non-day, rotating, weekend, and holiday shifts, and assisting with passenger baggage as directed. It requires tact and diplomacy when working with travelers and resolving traveler issues. Federal employees may be subject to a one-year probationary period or two-year trial period, depending on appointment type.

Requirements

• U.S. citizenship is required.
• Males must be registered for Selective Service, if applicable.
• At least one year of specialized experience at the GS-05 level or equivalent is required.
• Specialized experience must include knowledge of transportation rules, procedures, operations, travel entitlements, documentation requirements, and regulations for domestic or foreign travel.
• Ability to communicate effectively in English, orally and in writing.
• Merit promotion applicants must meet applicable federal time-in-grade requirements; one year at GS-05 is required for GS-06 consideration when TIG applies.
• Must obtain and maintain a Secret clearance.
• Must pass a pre-employment physical.
• Must pass initial and periodic short-notice drug testing.
• Must use tact and diplomacy when dealing with travelers and traveler issues.
• Must assist with passenger baggage when directed by flight supervision.
• Ability to prepare documents in accordance with established policies and the Joint Travel Regulation.
• Knowledge of transportation entitlements and documentation requirements for DoD military/civilian personnel and dependents traveling domestically or internationally.
• Knowledge of passenger service center protocols and procedures, and skill in retrieving passenger travel data related to recurring travel problems.

Responsibilities

• Perform passenger transportation services for DoD-sponsored travelers using the AMC passenger terminal.
• Determine passenger travel eligibility using DoD air transportation eligibility guidance and the DoD Foreign Clearance Guide.
• Screen passengers and baggage for prohibited items using X-ray and magnetometer equipment in accordance with applicable regulations and force-protection requirements.
• Provide information related to passenger movement and prepare movement reports for HQ AMC and other headquarters or organizations.
• Review and monitor actions taken by flight and shift personnel for accuracy and compliance with procedures, regulations, and guidelines.
• Maintain the space-available register and print it every other day for passenger awareness.
• Process special-category and unique passengers according to the Defense Transportation Regulation and DoD air transportation eligibility guidance.
• Coordinate with the installation Protocol Office to support required passenger entitlements, honors, or accords.
• Assist with handling passenger baggage as directed by flight supervision.

Benefits

• Cost-of-living allowance (COLA), which is subject to change without notice.
• Federal employee benefits package; specific benefits depend on position type and eligibility.
• Possible PCS reimbursement if authorized under the Joint Travel Regulations and Air Force regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed