Passenger Assistant Agent- Wheelchair
About The Position
The Passenger Assistant Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim, helping passengers receive timely assistance. The work takes place in airport terminals and involves frequent passenger interaction in a fast-paced, high-traffic environment, with extensive walking and physically demanding duties. The role requires following airport safety procedures, airline policies, TSA regulations, and company procedures. Employees are expected to take reasonable care for their own health, safety, and wellbeing and that of others, and to comply with the company's Substance Misuse Policy, including regular testing. Employees must maintain appropriate uniform or business attire, keep identification badges visible, protect confidential information, and contribute to company objectives.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and physically demanding environment.
- Ability to remain patient, courteous, and professional at all times.
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
- Reliable attendance and punctuality.
- Reliable telephone and transportation.
- Ability to take verbal direction in English and to read, write, understand, and carry out instructions in English.
- Ability to push passengers in wheelchairs for extended periods and to stand and walk continuously throughout shifts.
- Ability to lift, push, and pull up to 50 pounds occasionally.
- Ability to assist passengers safely during boarding and deplaning operations.
- Must pass pre-employment and random drug tests and a pre-employment background check.
- Must meet requirements to obtain a security-sensitive identification badge.
Nice To Haves
- Previous customer service, hospitality, healthcare, or airport experience.
Responsibilities
- Assist passengers who require wheelchair or other mobility assistance throughout the airport.
- Safely transport passengers between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
- Assist passengers with aircraft boarding and deplaning when required.
- Provide professional customer service and communicate with passengers and their families.
- Assist elderly passengers, people with disabilities, and other travelers requiring special assistance.
- Handle wheelchairs and mobility equipment safely and properly.
- Coordinate with gate agents, airline staff, and airport personnel to provide timely passenger assistance.
- Respond promptly to wheelchair service requests and help maintain efficient passenger flow.
- Assist with light baggage handling when necessary.
- Follow airport safety procedures, airline policies, and TSA regulations.
- Promptly report operational concerns, passenger incidents, or equipment issues to supervisors.
- Maintain patience, professionalism, and sensitivity while assisting passengers.
- Follow company policies and procedures, maintain required attire and visible identification, treat information as confidential, and participate in achieving company objectives.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
