Passenger Assistant Agent- Wheelchair
About The Position
The Passenger Assistant Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim. The position operates in airport terminals and other passenger areas, with frequent passenger interaction and extensive walking. The agent follows airport safety procedures, airline policies, and TSA regulations, and reports operational concerns, passenger incidents, or equipment issues to supervisors. The role also includes health, safety, wellbeing, security, and compliance responsibilities, including adherence to workplace rules and the company’s Substance Misuse Policy. Candidates must meet airport security-badge requirements, pass pre-employment and random drug tests, and pass a pre-employment background check.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, physically demanding environment.
- Ability to remain patient, courteous, and professional at all times.
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
- Reliable attendance and punctuality.
- Reliable telephone and transportation.
- Must be able to take verbal direction in English and read, write, understand, and carry out instructions in English.
- Must pass pre-employment and random drug tests.
- Must pass a pre-employment background check.
- Must meet requirements to obtain a security-sensitive identification badge.
- Must adhere to company policies and procedures and treat information as confidential.
- Must be able to push passengers in wheelchairs for extended periods, stand and walk continuously throughout shifts, and lift, push, and pull up to 50 pounds occasionally.
- Must be able to assist passengers safely during boarding and deplaning operations.
Nice To Haves
- Previous customer service, hospitality, healthcare, or airport experience.
Responsibilities
- Assist passengers requiring wheelchair or mobility assistance throughout the airport.
- Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
- Assist passengers with boarding and deplaning aircraft when required.
- Provide professional customer service and communication to passengers and families.
- Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
- Handle wheelchairs and mobility equipment safely and properly.
- Coordinate with gate agents, airline staff, and airport personnel to provide timely assistance.
- Respond promptly to wheelchair service requests and maintain efficient passenger flow.
- Assist with light baggage handling when necessary.
- Follow airport safety procedures, airline policies, and TSA regulations.
- Promptly report operational concerns, passenger incidents, or equipment issues to supervisors.
- Maintain professionalism, patience, and sensitivity while assisting passengers.
- Take reasonable care of personal and others’ health, safety, and wellbeing, following provided training and workplace procedures.
- Adhere to company policies and procedures, participate in achieving company objectives, and treat information as confidential.
- Wear the required uniform or business attire and keep identification badges visible.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
