Passenger Assistant Agent- Wheelchair
About The Position
The Passenger Assistant Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim, helping passengers receive timely assistance. The position involves extensive walking and frequent passenger interaction in crowded, high-traffic airport areas. The agent works with gate agents, airline staff, and airport personnel, follows airport safety procedures, airline policies, and TSA regulations, and reports operational concerns, incidents, or equipment issues to supervisors. The role also requires adherence to company policies, confidentiality requirements, uniform or business-attire directions, and visible identification-badge rules. Menzies Aviation describes itself as a global aviation logistics partner operating at more than 300 locations in 65 countries across six continents. The company states its commitment to an inclusive working environment and equal opportunity, and notes that recruitment may use resourcing tools to assess candidates’ skills and experience.
Requirements
- High school diploma or GED.
- Must be 18 years of age or older.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and physically demanding environment.
- Ability to remain patient, courteous, and professional at all times.
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
- Reliable attendance and punctuality.
- Must have reliable telephone and transportation.
- Must be able to take verbal directions in English.
- Must be able to read, write, understand, and carry out instructions in English.
- Must pass pre-employment and random drug tests.
- Must pass a pre-employment background check.
- Must meet necessary requirements to obtain a security-sensitive identification badge.
- Must comply with company policies and procedures.
Nice To Haves
- Previous customer service, hospitality, healthcare, or airport experience.
Responsibilities
- Assist passengers requiring wheelchair or mobility assistance throughout the airport.
- Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
- Assist passengers with boarding and deplaning aircraft when required.
- Provide customer service and professional communication to passengers and families.
- Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
- Handle wheelchairs and mobility equipment safely and properly.
- Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
- Respond promptly to wheelchair service requests and maintain efficient passenger flow.
- Assist with light baggage handling when necessary.
- Follow airport safety procedures, airline policies, and TSA regulations.
- Promptly report operational concerns, passenger incidents, or equipment issues to supervisors.
- Maintain professionalism, patience, and sensitivity while assisting passengers.
- Take reasonable care of the health, safety, and wellbeing of oneself and others in accordance with provided information, training, and workplace rules or procedures.
- Adhere to company policies and procedures and participate in achievement of company objectives.
- Treat all information as confidential.
- Wear the proper uniform or business attire as directed and keep identification badges visible.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
