Passenger Assistant Agent- Wheelchair

Menzies Aviation•Portland, ME

10d•Onsite

About The Position

The Passenger Assistant Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim. The position involves frequent passenger interaction in airport terminals and requires extensive walking and wheelchair assistance.

Requirements

High school diploma or GED.
Must be 18 years of age or older.
Strong communication and interpersonal skills.
Ability to work in a fast-paced and physically demanding environment.
Ability to remain patient, courteous, and professional at all times.
Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
Reliable attendance and punctuality.
Must have reliable telephone and transportation.
Must be able to take verbal direction in English.
Must be able to read, write, understand, and carry out instructions in English.
Must pass pre-employment and random drug tests.
Must pass a pre-employment background check.
Must meet necessary requirements to obtain a security-sensitive identification badge.
Must wear proper uniform or business attire as directed by company officials and keep identification badges visible.

Nice To Haves

Previous customer service, hospitality, healthcare, or airport experience.

Responsibilities

Assist passengers requiring wheelchair or mobility assistance throughout the airport.
Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
Assist passengers with boarding and deplaning aircraft when required.
Provide excellent customer service and professional communication to passengers and families.
Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
Handle wheelchairs and mobility equipment safely and properly.
Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
Respond promptly to wheelchair service requests and maintain efficient passenger flow.
Assist with light baggage handling when necessary.
Follow all airport safety procedures, airline policies, and TSA regulations.
Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
Maintain professionalism, patience, and sensitivity while assisting passengers.
Perform other duties as requested.
Take reasonable care of personal and others' health, safety, and wellbeing, following provided information, training, and workplace safety rules and procedures.
Adhere to company policies and procedures and participate in achieving company objectives.
Treat all information as confidential.