Airline Passenger Assistant
About The Position
The Airline Passenger Assistant, also known as the Wheelchair Agent, provides passenger service for airline travelers who require or request wheelchair assistance. The role is customer service-oriented, and tipping is allowed and customary. Wheelchair Agents providing extraordinary customer service are noted as being able to increase their earning potential by $25–$100 per week. This job may suit someone entering or returning to the workforce with limited experience and education. No experience or diploma is required, and on-the-job training is provided. ABM describes itself as a military- and veteran-friendly employer and encourages veterans and candidates with military experience to apply. Military Occupational Specialty Codes listed are 88H, 88M, LS, 0431, and 2T2X1.
Requirements
- Must be 18 years of age or older.
- No high school diploma, GED, or college degree is required.
- No experience is required; on-the-job training is provided.
Nice To Haves
- One year of customer service experience preferred.
Responsibilities
- Follow safety precautions at all times while transporting passengers.
- Interact positively with passengers.
- Comply with all client and/or site security requirements and processes.
- Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds.
- Assist passengers with baggage retrieval and transport, if necessary.
- Coordinate assignments with dispatchers and gate agents, if necessary.
- Complete thorough incident reports.
Benefits
- ABM offers a comprehensive benefits package; details are available through ABM Employee Benefits for Front Line Team Members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
