Transportation Assistant Shift Manager

Hollywood Casino Aurora • Aurora, IL

19d

About The Position

The Transportation Assistant Shift Manager oversees valet parking and transportation operations during assigned shifts. This hands-on leadership role is responsible for guest service, safe vehicle handling, employee accountability, service efficiency, incident response, and compliance with company policies and operating standards. The Assistant Shift Manager is the primary on-shift contact for guests, team members, property leadership, and operational partners, and reports to the Transportation Manager.

Requirements

• High school diploma or GED, or an equivalent combination of education and relevant experience.
• Previous experience in valet parking, transportation, hospitality, parking operations, guest service, or a related environment.
• Valid driver’s license and a driving record that meets company and insurance requirements.
• Ability to safely operate automatic-transmission vehicles.
• Strong leadership, customer service, communication, decision-making, conflict-resolution, and organizational skills.
• Ability to remain professional and make sound decisions in a fast-paced guest-service environment.
• Ability to use radios, mobile devices, ticketing systems, scheduling tools, and standard business applications.
• Ability to stand, walk, bend, reach, and enter or exit vehicles repeatedly throughout the shift.
• Ability to work outdoors and in changing weather conditions, traffic conditions, and varying noise levels.
• Ability to occasionally lift or move items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to respond promptly to emergencies, vehicle requests, guest concerns, and changing operational demands.
• Ability to work a flexible schedule that may include early mornings, evenings, overnight shifts, weekends, holidays, and special events.

Nice To Haves

• Previous lead or supervisory experience.
• Manual-transmission experience when required by the operation.

Responsibilities

• Manage daily valet and transportation operations during assigned shifts and adjust assignments based on business demand.
• Conduct pre-shift briefings, communicate priorities, and ensure team members understand their posts and responsibilities.
• Monitor vehicle flow, traffic conditions, arrival and departure activity, retrieval times, and special event needs.
• Ensure valet podiums, keys, tickets, radios, shuttles, and other operating equipment are secure, functional, and accounted for.
• Provide professional, responsive service to guests, owners, residents, visitors, and property partners.
• Resolve guest concerns and service recovery matters calmly, respectfully, and within assigned authority.
• Coordinate transportation requests, provide directions, and assist with luggage or reasonable guest accommodations.
• Escalate significant complaints, claims, safety concerns, or unresolved service matters to management.
• Supervise valet attendants, drivers, shuttle operators, dispatch personnel, and other assigned team members.
• Monitor attendance, punctuality, appearance, conduct, productivity, and compliance with operating procedures.
• Coach employees on customer service, vehicle handling, safety, communication, and performance expectations.
• Document attendance issues, policy violations, coaching, incidents, and corrective action in accordance with company procedures.
• Support new-hire orientation, on-the-job training, and ongoing team development.
• Enforce safe driving, key-control, vehicle inspection, pedestrian safety, and parking procedures.
• Respond to and document vehicle damage claims, accidents, injuries, safety hazards, and other operational incidents.
• Ensure incident reports are accurate, complete, timely, and supported by available photographs, witness information, or other required documentation.
• Inspect work areas, parking facilities, transportation vehicles, and equipment for safety or operational concerns.
• Immediately report suspected impairment, unsafe conduct, security concerns, or serious policy violations through the appropriate management channel.
• Ensure guest vehicles are received, inspected, parked, secured, located, and returned in accordance with company standards.
• Maintain accurate key custody and vehicle location records and prevent unauthorized vehicle access.
• Coordinate shuttle schedules, pickup and drop-off requests, route coverage, fueling, cleanliness, and readiness.
• Confirm that only authorized and qualified employees operate guest or company vehicles.
• Complete shift reports, staffing records, attendance documentation, vehicle logs, transportation logs, and incident reports.
• Communicate outstanding issues, follow-up needs, and significant events during shift handoff and management reporting.
• Follow established procedures for tickets, payments, cash handling, gratuities, validations, and revenue controls, where applicable.
• Assist with scheduling, labor control, supply monitoring, payroll documentation, and operational performance tracking.
• Protect guest information, vehicle information, keys, access credentials, and other confidential business records.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED