Assistant Manager, Transportation

Gordon Food Service•Concord, NC

3d•Onsite

About The Position

The Assistant Transportation Manager supports Gordon Food Service drivers in serving customers through new-driver training and ongoing coaching. The position provides input to the Transportation Manager on driver performance and improvement plans, and may handle route balancing and assignments, temporary routing, dispatching, equipment assignments, and backhaul scheduling. It also facilitates or assists with regular driver meetings and helps ensure compliance with applicable transportation regulations. The role mentors and develops staff, supports hiring and performance assessments, analyzes vehicle, driver, and route assignments to improve utilization and reduce costs, and rides with drivers to coach and train them. It may serve as backup driver for vacation, sick, and other coverage, and supports other divisions when needed with a minimum commitment of two consecutive weeks. The Assistant Transportation Manager also helps resolve service issues by liaising among drivers, Sales, and customers, and performs administrative duties and other assigned work. This position is based in Concord, North Carolina, and requires a flexible night schedule, including Sundays. It involves operating delivery vehicles and tractor-trailers, using handheld delivery and backhaul systems, and handling products with appropriate safety equipment.

Requirements

At least 21 years of age.
High school diploma or GED equivalent.
Commercial Driver License, Group A designation (CDL-A), with Double Trailer endorsement (CDL-AT).
Two to three years of previous transportation experience, or an equivalent combination of education, training, and experience.
Clean driving record as required by DOT and Gordon Food Service standards.
Successfully pass a drug test and background check.
Be registered with the Department of Transportation Drug and Alcohol Clearinghouse and provide electronic consent.
Knowledge of DOT, OSHA, Smith System (Keys to Safe Driving), and dispatch procedures.
Basic understanding of DOT, OSHA, EEOC, and BWC regulatory agencies and applicable laws.
Good written and verbal communication, problem-solving, decision-making, customer-service, interpersonal, time-management, and organizational skills.
Ability to read, write, and communicate in English to read labels, pick lists, scanner information, signage, company information, complete paperwork, and follow verbal instructions.
Working knowledge of handheld devices, delivery systems, backhaul systems, and dispatch responsibilities.
Knowledge of spreadsheet, word-processing, presentation, email, and internet software applications.
Ability to operate a delivery van and tractor-trailer commercial motor vehicle.
Ability to operate a two-wheeler with a load weighing up to 350 pounds.
Ability to be courteous, motivated, flexible, open-minded, enthusiastic, encouraging, and able to delegate responsibilities.

Responsibilities

Mentor, motivate, and develop staff, serving as a role model and resource.
Assist with interviewing, hiring, training, and retaining transportation associates.
Assist the Transportation Manager with staff performance assessments and initiate recognition or disciplinary steps when appropriate.
Analyze vehicle, driver, and route assignments to improve utilization, efficiency, and costs.
Ride with drivers regularly to provide coaching and training.
Provide backup route coverage for vacations, illness, and other coverage needs.
Balance and assign routes, arrange temporary routing, dispatch, assign equipment, and schedule backhauls as needed.
Facilitate or assist with regular driver meetings.
Liaise among Sales Service Drivers, Sales, and customers to identify service issues and potential solutions.
Support other divisions when needed, with a minimum commitment of two consecutive weeks.
Ensure compliance with administrative policies, procedures, safety rules, and governmental regulations, including applicable DOT requirements.
Perform administrative duties assigned by the Transportation Manager and other duties as assigned.